Post Sales Strategy and Operations Program Manager

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for:  A Post Sales Strategy and Operations Program Manager will be responsible for working across multiple departments to support Small Business Account management and retention programs. Typical duties will be to orchestrate reporting, analytics, data management, data presentation, stakeholder management and business analysis projects. 

Job Duties:

• Reporting and Analytics. Developing new reports and dashboards, running data updates, root cause investigation, and ad hoc reports as necessary to support business needs. Develop new reports and dashboards using a combination of tools such as SQL, Excel, and Tableau. 

• Data Collection and Management. Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports.

• Data Presentation. Present the gathered data, work with the Small Business post sales teams to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns.

• Stakeholder Management. Work collaboratively with cross-functional teams – build relationships, prioritize tasks, facilitate meetings and project work across multiple locations including global offices.

• Business Analysis. Conduct in-depth analysis to provide visibility to current performance and operational trends. Identify abnormalities within regular reporting or data asks (example: Dashboard is blank, data update failed) 

• Gather feedback and independently identify ways to improve reporting and data collection

To succeed in this role you must have experience in:

• At least two years experience in a technical, operational, or analytical role.

• Management experience or experience with direct reports. 

• Experience with reporting in the post sale space; experience with churn, down-sell reporting.  

• Experience in data gathering, data management, data presentation, stakeholder management and business analysis.

• Strong analytical, organization, problem-solving,  and follow-through skills.

• Ability to adapt on business changes and having a desire to learn new things.

Desired Qualifications:

• Analytical Skills - Solid proficiency in MS Office suite especially excel, mail merge, very keen on details and organization.

• Critical thinking Skills -Customer Service - high degree of judgment and discretion in managing stakeholder concerns, with strong problem solving skills and able to prioritize tasks and concerns. 

• Stakeholder Management skills - ability to analyze, manage and handle stakeholder expectations.

• Multi-tasking - Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously.

• Communication Skills - excellent verbal and written communication skills. 

• Project Planning - ability to ensure progress and delivery on several simultaneous projects and communicate current statuses. 

• Technologically inclined - Interest in learning technologies such as SQL, Tableau, and Salesforce, preference for experience with these or similar.

• Ability to work in a self-directed manner.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams, organizations and our communities collaborate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $74,900 and $107,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of January, 27th, 2025. Please apply prior to the deadline to be considered for the role.