Post-Sales Senior Solution Consultant

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

About the role:

Imagine working with some of the largest financial services firms, fintechs and gaming companies in the world to help them stop some of the most nefarious and persistent fraudsters and provide inclusive access to some of the services and platforms we know and love. Here at Socure, you’ll work with a world class AI and ML platform designed to help companies more accurately understand who they should and shouldn’t do business with, enabling them to grow while minimizing risk. The value that our solutions provide is clear, and as a Post-Sales Solution Consultant, you’ll make a real impact on how these companies think about their customers and fraud. Join us!

What you’ll do: 

As a Post-Sales Solution Consultant (PSSC), your North Star is clear: ensure our customers are deriving maximum value from our solutions—across the board, all the time. You’re not just a problem solver; you’re a trusted advisor, a champion builder, and the driving force behind customer success and retention.  

You have Extreme Ownership of the accounts under your care. Your primary KPI? Net Dollar Retention. Every action you take—whether it’s ensuring customers understand the ROI of our solutions, maintaining alignment with their strategic goals, or proactively addressing —should ladder up to improving NDR, as well as related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate.  You’ll ensure customers are fully aligned with our latest innovations, that they’re seeing measurable value, and that they recognize us as an indispensable partner in achieving their goals.

Responsibilities:

• Foster relationships with key stakeholders, from champions to executive sponsors and economic buyers. Serve as the intellectual peer of subject matter experts in our most strategic accounts, ensuring meaningful, advisory-level engagement.

• Collect and analyze customer feedback data to establish a shared understanding of solution performance and value.  Work cross-functionally with Product & Engineering to ensure feedback mechanisms are robust and aligned with the next-gen innovations we’re delivering.

• Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities. 

• Own the upsell and cross-sell POCs to demonstrate the value of additional solutions within existing accounts.  Lead both the strategic narrative and quantitative analysis during POCs, showcasing how new solutions address customer pain points, deliver measurable lift, and integrate seamlessly with their current workflows.

• Ensure the adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas.  Translate new qualitative innovations into quantitative lift, and use that lift to ensure prioritization.

• Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities. Collaborate with Data Science and Product as needed to provide clear, actionable insights.

Qualifications:

• Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience

• 10+ years of professional work experience with 5+ years of experience working in professional services, customer management, or in a sales engineering capacity

• Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software

• Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders in order to drive business results

• Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)

• Ability to synthesize complex statistical observations into clear results and concrete recommendations (both verbally and in writing), with absolutely flawless communication skills and the ability to flex between concise and detail-oriented as the situation demands

• Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets

• Prior experience working with document image capture or other OCR or CV tools

• Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations 

• Strong technical depth (ex. ML/DS technologies, SDLCs, RESTful APIs, RDBMS, etc.)

• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry 

• Comfort with up to 30% travel—this is a remote role, with travel as required 

Salary Disclosure:

Base Salary range: $140,000-170,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity,  comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. This position is eligible for a generous sales incentive bonus. 

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

• Archives & Press Releases: https://learn.socure.com/about/press-release

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.