Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
About the Role
We’re looking for a Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.
This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.
What You’ll Do
Implementation Support & Onboarding
Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs.
Support technical integrations by working with client teams and providing input on best practices.Contribute to early-stage client success by ensuring the solution is implemented effectively.
Technical Assistance & Client Support
Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
Participate in ongoing optimization efforts to improve the client experience.
Configuration & Customization
Gather and document technical and functional requirements from clients.
Help translate client workflows into effective product configurations.
Assist in resolving integration or product issues, escalating as needed.
Training & Enablement
Deliver introductory training sessions and walkthroughs to help clients get started confidently.
Contribute to the creation of documentation and internal resources to support common onboarding patterns.
Cross-Functional Collaboration
Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.
What You’ll Bring
2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
Working knowledge of APIs, data integration, and web-based platforms.
Comfortable explaining technical concepts to clients in a clear and approachable way.Ability to manage multiple client needs and timelines in a structured and organized manner.
A collaborative attitude with a willingness to learn and adapt.
Bachelor’s degree or equivalent experience in a technical or related field.
Nice-to-Have Qualifications
Familiarity with identity verification, fraud prevention, or data platforms.
Exposure to enterprise customer environments and technical stacks.
Experience in a startup or high-growth SaaS environment.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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Top Skills
What We Do
Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings. Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.
Why Work With Us
Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.
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