Posit creates great software that helps people understand data and make better decisions in real-world applications. We create open-source data science software that is free for anyone in the world to download and use free of charge, as well as a professional software suite that enables organizations to author, share, and manage data science applications securely and at scale. Our customers are leading-edge innovators in analytics, machine learning, big data, and similar domains, and generally work in R and Python. 50% of the Fortune 1,000 use Posit to solve their most difficult business problems.
We are looking to hire a talented Post-Sales Enablement Partner. The partner will report to the Sales Enablement Manager and work as part of the Revenue Operations team to support the Revenue Organization (Sales, Customer Success, Solutions Engineering, Business Development).
The Post-Sales Enablement Partner is a senior-level individual contributor who will work closely with leaders and team members to develop a highly effective training and talent development program for Posit’s post-sales customer success team, as well as the delivery of training to ensure field readiness to support the success of Posit’s customers and help Posit achieve its growth goals. Candidates will have proven success developing and delivering effective field enablement for post-sales teams (i.e. customer success and account managers), strong communication and project management skills, and software industry knowledge. This individual will promote consistency and quality across the organization in all post-sales customer interactions through consistent training, practice, and coaching. The work this individual does will ensure Posit secures revenues that fund its mission to create open-source software that serves the data science community.
What you will own:
- Proactively manage the full development life cycle of post-sales enablement programs from inception through delivery, including new hire onboarding and ongoing skills training
- Utilize various media to upskill and train the team, ex. Learning Management System (LMS), video, live training, written documentation, etc.
- Create and maintain actionable post-sales playbooks/handbooks to drive consistency and quality in post-sales customer interactions across the organization
- Coach team members on areas including conducting customer meetings and calls, account planning, handling escalations, driving product adoption, managing written correspondence, and organizing their own time, activities, and information
- Continuously assess and update documentation of our current internal and customer-facing business processes supporting the customer experience
What you will assist with:
- Partner with revenue leaders and the broader GTM enablement team to determine the strategy and execute programs or automations that increase post-sales productivity and effectiveness
- Collaborate with high-performing reps and key cross-functional partners to identify and prioritize opportunities for skills, processes, and product improvements
- Encourage customer-centric thinking across teams, working backward to lead to a world-class Customer Experience based on direct customer feedback and data
- Assist with internal communication efforts like newsletters, sales kick-offs, and department meetings
A bit about you:
- 5+ years of experience in field enablement with a proven history of successful coaching, teaching, training, and presenting while driving multiple complex projects at the same time to on-time completion in a high-growth and fast-paced environment
- Experience in a customer success or account management role, which helps you understand the intersections of and nuances between sales and customer success and how to enable the motions and competencies needed to grow and expand customers
- Experience in the software industry, with a focus on Business to Business (B2B) customers
- Experience using a Customer Relationship Management (CRM), Learning Management System (LMS), and project management tool to stay organized and communicate effectively
- Is a self-starter with excellent interpersonal skills who can quickly build rapport and earn the trust of leaders and team members
- Empathy for internal stakeholders' pain points and needs and an ability to translate those needs into concrete requirements
- Use available data and learnings from past experience to identify and teach best practices
- Ability to communicate informed, data-driven opinions and drive discussions on strategy, priority, and tradeoffs while representing the needs of the post-sales organization. You can influence leadership and other stakeholders with your analyses
- Superior problem-solving skills, the willingness to get into the details, and knowing when to get out
- We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.
- We prioritize giving ourselves “focus time” to get deep work done. We minimize meetings and attempt to operate asynchronously.
- We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at Posit.
- We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.
- Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation®, which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community's interests, customers, employees, and shareholders. Hear more about why we think this matters here.
Notable:We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being.
- 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
- Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
- All full-time employees are eligible for 401k enrollment starting on day one.
- After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
- An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Boston office.
- We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
- Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
- We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 13 paid company holidays.
Are you excited about this role but not sure if your experience aligns with every qualification in the job description? That’s okay. We know multiple perspectives are essential for a thriving organization and we'd still love to hear from you!
Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
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Top Skills
What We Do
At Posit, our goal is to make data science more open, intuitive, accessible, and collaborative. We provide tools that make it easy for individuals, teams, and enterprises to leverage powerful analytics and gain the insights they need to make a lasting impact.
We create free & open-source tools for R & Python that are freely available to anyone. Our professional software equips individuals and teams to develop and share their work at scale.
Working at Posit:
We've always been a remote-first company and offer competitive compensation with extensive human-first, people-focused benefits to prioritize employees' personal and financial well-being.
- 100% of medical, dental, and vision insurance premiums are covered for employees and their families. Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt into our insurance plans, including Ginger for teen family members.
- Posit’s gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
- Our 401k matches up to 50% of the maximum employee contribution after six months.
- An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Seattle or Boston offices.
- Our remote office allowance includes:
- $1000 home office allowance plus an additional $800 for equipment
- Up to $400 monthly reimbursement for coworking space rental
- We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 13 paid company holidays.
Why Work With Us
Join a team working to make great software that helps people understand data and make better decisions. If you're kind, humble, and curious — you belong here. The best work happens when employees are well-supported. We want you to feel safe bringing your whole self to work.
