Locala is the world’s leading commerce media platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry.
We are looking for a Post-Sales Account Manager based in NYC to service our East Coast clients. Account Managers Serve as the liaison between Locala and its customers. This role reports to the Head of Customer Success.
What you’ll do:
Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
Develop & deliver performance reports to clients and benchmarking those results against similar campaigns.
Work independently and collaboratively as part of a team.
Develop strong relationships with customers, connect with key business executives and stakeholders.
Work alongside trading teams to monitor campaign performance and leverage data driven results obtained to conduct campaign upsells.
Answer client queries and identify new business opportunities among existing customers.
Responsible for the creation and delivery of reporting, providing analysis of performance.
Manage projects with the design team to deliver best in class creative executions.
Liaise with cross-functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and are able to advise clients on basic technical questions.
This role is not centered around sales but rather focuses on managing campaigns/ accounts. Hands on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position.
Your profile:
2-3 years experience in the Ad Tech/Digital advertising field
Highly organized and able to prioritize
Ability to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail
Proficient in analyzing large datasets and prioritizing them into actionable insights
Excellent communication skills
Client facing experience
Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset
In addition to an engaging company culture, a remote-first work environment and training & development, future Localers can expect a competitive benefits package that includes:
Medical, Dental & Vision Insurance - 100% paid for the employee-only, 80% for dependents
401k with Company Match
Paid Parental Leave
Paid Vacation, Sick Time & Holidays
Salary range for this role is 80-90k, with up to a 10k bonus
Skills Required
- 2-3 years of experience in the ad tech or digital advertising field
- Hands-on media experience with programmatic, display, audio, CTV, or DOOH advertising
- Highly organized with the ability to prioritize multiple responsibilities
- Ability to self-manage, juggle multiple priorities, meet deadlines, and maintain strong attention to detail
- Proficiency analyzing large datasets and turning them into actionable insights
- Excellent communication skills
- Client-facing experience
- Ability to work in a startup environment with a resourceful, problem-solving mindset
- Ability to develop and maintain strong customer relationships
- Ability to create and deliver client performance reports and analysis
- Ability to collaborate with cross-functional teams and advise clients on basic technical questions
What We Do
Locala is a global advertising technology company whose omnichannel platform helps marketers reach local consumers. It uses granular insights and artificial intelligence to support campaign planning, activation, and measurement, personalizing campaigns to local audiences. The company works with leading brands across 40 countries and focuses on helping marketers deliver impact market by market. Its services support brands seeking to plan and evaluate advertising across diverse local markets.
