THE ROLE

To oversee all pre sale financial checks and post sale services relating to German clients: ensure the tasks are performed in an efficient a timely manner, ensuring the highest level of client service, across all sales channels (private sales, buy-now and auctions).

The Post-Sales-Manager is responsible for providing expertise to both external and internal clients for outbound shipments whilst ensuring compliance with internal rules and regulations and those of all regulatory bodies.

This role also participates to helping other colleagues in the Service Operations department as and when needed.

The job requires a strong client service focus, as well as an ability to provide guidance to team members, other key partners and clients around the whole post sale journey, from invoicing to final delivery of the acquired property to the client. This job also requires you to be in the office five days a week.

RESPONSIBLITIES

• Vet clients ahead of the Germany sales and ensure that Compliance and Anti Money
• Laundering policies, as well as international goods circulation regulations is respected.
• Invoice clients for all German sales and ensure clients have all necessary information to pay.
• Debt collection.
• Co-ordinate extended payment terms being offered in conjunction with Pre-sale manager and
• Business Director/Manager
• Assist clients who want to purchase ahead of their transaction and in all their post sales
• transactions both for German sales and German clients interested in sales in other locations
• Rapid resolution of enquiries and issues regarding outbound shipments.
• Ensure all clients invoicing and outbound shipping offers.
• Confer with vendors and specialist departments to troubleshoot and rectify problems in a
• timely manner and ensure that the client is always kept up to date.
• Work in collaboration with the logistic team to contribute to efficient inventory management.
• Keep up to date on any changes to rules and regulations, internal and external, and ensure
• that all affected parties are informed and understand such changes. Liaise with regulatory
• bodies to ensure international exports are shipped in compliance with all applicable laws.
• Advise on post-sale administration structure where necessary to ensure best practice is followed and escalation/cascade is clearly defined
• Work with Post-Sales Administration teams globally to ensure processes are consistent
• Throughout Drive efficiencies by identifying and implementing improvements to processes and promoting best practice to improve client service where possible

Ad hoc duties:

• As a member of Service Operations, participate to all activities of the department: reception desk, phone bidding, registering clients, sending condition reports, etc.
• Deliver change of processes/procedures where appropriate to improve efficiency, reduce costs and improve client experience.
• Provide support for sales in other locations when required.
• Provide support for IT/SAP projects. Suggest improvements and look for efficiencies.
• Ensure complex issues are resolved promptly and that they are communicated to the Head of Service Operations.

IDEAL EXPERIENCE & COMPETENCIE

• First rate logistical skills with a good knowledge of geography and route planning.
• Working knowledge of Sotheby's systems and procedures is a plus
• IT literate and knowledge of SAP required 
• Familiar with financial databases and be able to learn and understand new systems quickly
• Well organised with good attention to detail and the ability to prioritise tasks and work in a time pressured environment
• Enthusiastic and proactive with a flexible approach
• Problem solver
• Excellent verbal and written communication skills
• Good interpersonal skills
• Able to work independently and as part of a busy team
• Able to maintain the highest standards of confidentiality and discretion
• Fluent in German and English required, other language a plus.
• Team player, bringing enthusiasm and energy to the team, problem solver