The Role
The Case Manager guides and supports participants in a reentry program, facilitating individual and group sessions to help them navigate obstacles and access resources. They collaborate with a multidisciplinary care team to document progress and ensure quality support.
Summary Generated by Built In
Concordance’s reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services - therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.
Position Overview:
The Case Manager serves as a trusted guide, advocate, and accountability partner for participants by monitoring progress and helping participants navigate through obstacles. Case Managers facilitate both individual and group sessions with participants and serve as the designated leader of participants’ care teams. The Case Manager collaborates with the care team to ensure participants are obtaining quality support as they advance through the program model.
Position Overview:
The Case Manager serves as a trusted guide, advocate, and accountability partner for participants by monitoring progress and helping participants navigate through obstacles. Case Managers facilitate both individual and group sessions with participants and serve as the designated leader of participants’ care teams. The Case Manager collaborates with the care team to ensure participants are obtaining quality support as they advance through the program model.
Key Responsibilities - your role will involve:
KEY RESPONSIBILITIES:
- Facilitate participant programming:
- Conduct impactful 1:1 and group sessions, developing a comprehensive understanding of every participant on caseload
- Facilitate group sessions focused on life skills such as money management, healthy sexuality, hygiene, self-care, and refusal skills
- Provide meaningful 1:1 sessions with participants to explore areas for growth and encouragement to persevere, and ensure treatment goals are met
- Uphold the quality and fidelity of Concordance re-entry model curriculum when delivering 1:1 sessions and groups
- Deliver participant Reflections when necessary, in a timely and trauma-informed manner
- Connect participants to community resources such as housing, food, healthcare
- Support Center-wide events
- Perform other tasks as needed
Communicate with multi-disciplinary care team:
- Document sessions (for individual and groups), including noteworthy participant interactions in electronic record system
- Document Reflections using standard forms
- Collaborate with the Care Team, including the Career Coach, and Therapist assigned to each participant, providing input on progress to ensure consistency in instruction/learning pre-to-post release and alignment with participant goals
- Communicate daily with Center Coordinator regarding participant scheduling needs
- Participate in internal meetings, community partnership meetings and trainings
The right candidate will come with the following attributes, education, experience and meet the physical requirements.
PERSONAL ATTRIBUTES:
- Passion for Concordance’s mission and compassion for others
- Ability to multitask and organize complex, detailed information
- Energy for multi-disciplinary, team environment
- Excellent interpersonal skills as evidenced by compassion, energy, and ability to build rapport
- High quality verbal and written communication skills
- Familiarity with and endorsement of 12-step programming
REQUIRED EDUCATION AND CREDENTIALS:
- Bachelor’s degree in social service-related field (social work, psychology, counseling, criminal justice, sociology, or similar)
- CPR/First Aid, preferred, or able to complete within first 90 days
SKILLS AND COMPETENCIES:
- 1-3 years minimum experience implementing case management services and documenting interactions
- Prior experience with justice-involved adults or other vulnerable populations
- Proficient in utilizing computer-based programs to document, locate resources, support participants in applications, and upload form
- Aware of impact of trauma and substance misuse
- Knowledgeable about community resources
PHYSICAL REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Sit, stand, and walk for a considerable amount of time throughout the day
- Facilitate 45-minute sessions without a break
- Occasionally, help set up for Center events or move around classroom including but not limited to carrying and setting up tables and chairs.
Additional Information:
Why join Concordance?
This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.
Team benefits:
We understand the importance of work-life balance and the value of ensuring time for yourself and your family. We offer competitive pay and paid time off, a matching 401(k), and a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, we cover other benefits such as basic life insurance, AD&D, professional development opportunities, and an EAP program, which gives you quick access to a wide range of life resources.
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- 401(K) matching program
- Generous PTO
- Wellness Stipend
Conditions of employment:
The offer for the right candidate is contingent upon successfully completing the following requirements:
- Passing a drug test
- Satisfactory completion of a background check
- Signing the team member handbook
- Verification of employment Verification of education
- Verification of employment eligibility via I-9
- Declaration of no conflicts of interest
Today, we find ourselves at a pivotal moment in our mission. Join this incredible team and support our efforts to expand our impact.
About
Concordance is a nonprofit organization dedicated to ending the cycle of reincarceration through holistic, integrated re-entry services for individuals before and after their release from prison. Recognized by the Commission on Accreditation of Rehabilitation Facilities (CARF), a rigorous review process ensuring service providers meet defined international standards of quality, Concordance delivers twelve evidence-informed services, including Behavioral Health & Wellness, Education & Job Readiness, and Community & Life Skills. Since 2016, Concordance’s “healing first” model has empowered more than 1,100 individuals in the St. Louis region. Now expanding nationwide, we currently serve Missouri, South Carolina, and Virginia, with plans for continued growth in additional locations. Concordance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- Bachelor's degree in social service-related field
- 1-3 years minimum experience implementing case management services
- Prior experience with justice-involved adults or other vulnerable populations
- CPR/First Aid, preferred, or able to complete within first 90 days
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The Company
What We Do
Concordance Healthcare Solutions is a medical distributor and healthcare solutions provider that offers supply chain services, logistics, and technology to support the healthcare industry across the continuum of care. They focus on improving operational efficiencies, reducing costs, and enhancing patient outcomes by providing medical supplies and equipment to hospitals, physician practices, and other healthcare facilities.
