The Post Operation Manager at Lytegen is responsible for ensuring that our customers receive exceptional service after the completion of their projects. This position focuses on managing post-project processes including warranty, maintenance, and customer relationship management. You will play a vital role in orchestrating a smooth transition for our clients, ensuring their needs are met and that they have a positive experience. The ideal candidate will have a customer-centric mindset, excellent communication skills, and the ability to identify opportunities for improving our post-operation services.
Key Responsibilities:
- Oversee and manage all post-operation activities related to customer support.
- Address customer inquiries and complaints in a timely and professional manner.
- Coordinate warranty service operations and maintenance schedules.
- Gather customer feedback to enhance service quality and operational efficiency.
Requirements
- Bachelor's degree with 8+ years of experience in operations or customer service.
- Strong interpersonal and communication skills.
- Ability to work collaboratively across departments and manage customer expectations.
Benefits
- Opportunity to work in the fast-growing renewable energy and sustainability sector.
- Exposure to global work culture while being part of the India growth story.
- Professional growth with clear career progression paths.
- Collaborative and supportive team environment.
- Competitive salary package with performance-based incentives.
- Learning opportunities through cross-functional projects.
- Job stability in a mission-driven company with long-term vision.
- Work with experienced leaders and international teams.
What We Do
We specialize in delivering cutting-edge solutions tailored to meet the unique needs of our clients. With a passion for excellence and a commitment to customer satisfaction, we strive to exceed expectations in every project we undertake
