At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?
What you’ll be doingWe are looking for a proactive team member to analyze partner performance data, track improvement workflows in Monday.com, and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels, close collaboration with cross-functional teams, and continuous refinement of partner coaching and support strategies.
Day-to-day in this role you’ll:- Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
- Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
- Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
- Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
- Experience working with cross-functional teams and able to formulate requests and tasks clearly
- Polish and improve on approaches on partner & vendor communication, coaching and training.
- You have experience with partner support or communication heavy job.
- You have an overall positive demeanor with a good amount of patience.
- You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
- You are an Outstanding communicator in German and English, both verbal and written.
- You have a keen eye for detail - every small one counts!
- You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
- Experience in gastronomy or the food industry is a plus.
- Experience with Google Suite is a plus
- 🌍 Flexible & supportive work culture — enjoy generous 30‑day PTO, remote/hybrid work options, flexible hours, and an employee assistance program focused on mental health ambitionbox.com+11himalayas.app+11careers.wolt.com+11.
- 💻 Best-in-class tools & home-office setup — get equipped with a MacBook, trackpad, and a budget to set up your remote workspace himalayas.app.
- 💰 Equity & competitive compensation — receive meaningful Wolt equity as part of your total rewards package builtin.com+11himalayas.app+11glassdoor.co.uk+11.
- 🤝 Inclusive, autonomous environment — thrive in a no-politics culture that values ownership, learning, and respectful collaboration careers.wolt.com.
- 🚀 Career growth & continuous development — build more, learn more, and ship more in a fast‑paced company with countless opportunities across 500+ cities and 30+ countries
Once you apply, our team will review your application. If selected, you’ll be invited to a recruiter screening call followed by a conversation with the hiring manager. Successful candidates will then receive a short assignment to complete as part of the evaluation process.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Top Skills
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
