Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
DUTIES & RESPONSIBILITIES:
Process Improvement
Understand business strategy
Utilize and be familiar with current system functions, applications, and enhancements
Conduct a regular review of engagement performance and provide root cause analysis on pain areas
Conduct simple graphical correlation
Create process maps and challenge the current processes
Project Management
Assists in scoping projects during project initiation
Provides assistance in execution of projects
Monitors and controls projects implemented
Measures impact of projects implemented.
Coordinate with stakeholders for manpower requests and other logistics
Conduct meetings with all groups involved in the projects (Managers, Leaders, SMEs, Associates, etc.)
Present output to the clients and internal stakeholders
Work At Home Responsibilities
Be familiar with and abide to all Sagility general security and Work @ Home security policies and procedures
Be familiar with and abide by all client security policies and procedures required to protect customer data
Maintain the security of the home work environment and protect the Sagility-provided assets, client system and data
Ensure that all security related incidents are reported
Shall work on the same internet connection that was tested during setup process. If changes are made to the current internet connection or router during the course of application or employment, employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met.
Must immediately report system performance problems or downtime to his/her manager and the local IT-SPOC
General Safety and Security
Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), and Utilization Review Accreditation Commission (URAC).
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What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
