Job Description
POS Technical Support Specialist II
North Hospitality- Remote
**One evening shift and one weekend shift per week required**
This roles requires direct technical support experience with Simphony or Micros Res3700 POS system.
Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.
Let’s go North, together.
The POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.
What you'll be doing:
- Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
- Fulfill incoming new or replacement hardware orders and configure hardware.
- Route tickets and calls to the appropriate persons as needed.
- Perform point-of-sale data entry tasks and hardware swaps.
- Perform filing of electronic documents and ensure stored information is accurate and complete.
- Assist team members in tracking all inventory, including RMAs.
What we need from you:
- High school diploma or equivalent.
- 3+ years experience in call center support of Oracle Simphony.
- 2+ years experience in technical customer service.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Strong general knowledge of computers.
- Familiarity with Microsoft Office and/or Google Suite.
Hourly Range: $20.00- $28.00
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Who we are:
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
To learn more about North, and our family of companies, visit our website: north.com
Skills Required
- High school diploma or equivalent
- 3+ years of call center support experience with Oracle Simphony
- 2+ years of technical customer service experience
- Excellent customer service skills
- Excellent verbal and written communication skills
- Strong general knowledge of computers
- Familiarity with Microsoft Office and/or Google Suite
What We Do
NorthAB, LLC (North) and its subsidiaries are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. At North, we point the way to smarter, faster, and just plain better payment solutions. Let’s go North, together!
Why Work With Us
At North, we put a clear focus on team member well-being, both personally and professionally. We offer Flexible PTO and Work by Choice policies (i.e. work remotely, in office, or hybrid) that create the flexibility our team members need to do their best work.
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