The Role
The POS Account Analyst processes policy owner services, handles inbound calls, assists with claims, and manages financial transactions. They also communicate with clients and team members while providing training support.
Summary Generated by Built In
Job Summary & Responsibilities
The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.
This position is responsible for processing all activities in the Policy Owner Services department in a timely manner utilizing extensive knowledge of policy rules, procedures and operations for several clients. Hours of operation are Mon-Fri 7:30-4:30p CST.
POS ACCOUNT ANALYST RESPONSIBILITIES
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.
This position is responsible for processing all activities in the Policy Owner Services department in a timely manner utilizing extensive knowledge of policy rules, procedures and operations for several clients. Hours of operation are Mon-Fri 7:30-4:30p CST.
POS ACCOUNT ANALYST RESPONSIBILITIES
- Receiving heavy inbound phone calls from policy holders. Assisting with policy questions such as, benefits, filling claims, and rate increases.
- Responsible for working the message center, handling unapplied cash, processing policy and billing changes and refund and returned checks, invoicing, reconciling group bills, completing the dunning process and working all new incoming mail.
- Process inflation and Rate Increase offers, Rate Quotes, invoicing, terminations, servicing agent changes, Multi-life group set-up & Collection calls, Assist in Call Center overflow and process department reports.
- Research and respond to escalated requests.
- Assist with training new and existing team members.
- Communicate daily with various internal departments.
- Communicate with external client contacts and participate in client conference calls/meetings.
- Contact enrollees to obtain missing information, explain procedures answer questions, and other inquiries, as needed.
- Contact insurance brokers and agents of individual business.
- Partner with DST team to ensure procedures are being followed.
- Other duties as assigned.
Minimum Qualifications
- College Degree or equivalent work experience, preferred
- Previous Call Center experience
- 1 year experience in the insurance industry, preferred
- Must be able to type at least 40+ words per minute.
Preferred Qualifications
- Excellent interpersonal and customer service skills.
- Excellent written communication skills are essential.
- Excellent time management and organizational skills with the ability to handle multiple tasks while meeting established deadlines and performance standards.
The base pay for this position is starting at $18/hour depending on experience and qualifications.
Skills Required
- College Degree or equivalent work experience
- Previous Call Center experience
- 1 year experience in the insurance industry
- Typing speed of at least 40+ words per minute
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The Company
What We Do
illumifin is an insurance technology company and third-party administrator that designs, develops, and delivers tech-enabled insurance policy management software and services. They focus on providing business processing services and innovative software solutions for the North American life, long-term care, annuity, and health insurance markets.
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