Job Location
San JoséJob Description
Please note: Although the start date for this position is between October to January, we plan to complete the selection process and have contracts finalized ahead of time. We’re excited to start connecting with potential candidates early and finding the right talent to be part of this journey with us!
Location: San José, Costa Rica
Working hours: 8am to 5pm or 7am to 4pm, based on Eastern Standard Time (EST). Candidates are required to work entirely on-site for the first five months.
Profile: Consumer Relations Specialist
Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here to submit your request. If you require an accommodation for the assessment process: 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification.
Join us as a Consumer Relations Specialist, where every conversation is an opportunity to create positive change and enhance consumer satisfaction! In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat. Strong interpersonal skills, including empathy and active listening, are essential for engaging with consumers effectively. You will address inquiries and provide detailed product information. Additionally, you will resolve issues efficiently while following established protocols to ensure a consistent and positive experience. We welcome candidates with strong communication skills, and diverse experiences in consumer engagement or any roles involving consumer interaction, who can problem solve and find solutions to enhance consumer satisfaction in this fast-paced environment.
As a Consumer Relations Specialist, you will serve as an expert on specific product segments, guiding clients through troubleshooting and warranty claims. You will assess consumer needs to provide tailored product recommendations that enhance satisfaction. If you value collaboration and enjoy building relationships, this role is for you! Additionally, you will maintain accurate records of interactions and recommend improvements to messaging strategies and processes. Collaborating with teams, you will investigate escalations to ensure timely responses to consumer inquiries.
In this role, you will foster strong relationships with consumers through personalized support and engagement on social media. You will participate in initiatives that drive consumer loyalty and retention, enhancing our brand presence. Contributing to the knowledge base, you will ensure accurate resolutions and support your team with product knowledge and best practices. You will collaborate with colleagues to share insights and foster a positive team environment that encourages feedback and innovation. Your daily work will drive meaningful value for our Brands, by collecting insightful info that can influence purchase decisions, transform product quality, and guide initiatives in Research & Development – all while providing a firsthand perspective on what matters most to our valued consumers.
Job Qualifications
Must-Have Skills:
Advanced proficiency in English (spoken and written)
Advanced proficiency in Portuguese (spoken and written)
High school diploma
Nice-to-Have Skills:
Prior experience in customer service.
Bachelor's degree or currently enrolled as a university student.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Soft Skills:
Detail-oriented with strong organizational skills.
Strong problem-solving skills.
Important Notes for Candidates:
Please complete the online assessments within the next 24 hours after your application for the position.
Please note that the communication process for this job posting may take longer than usual, extending over several months, as it is connected to multiple positions.
Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information. Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.
What We Offer:
Responsibilities from Day 1, allowing you to take ownership of your projects
Continuous mentorship from passionate colleagues and formal training opportunities
A dynamic and supportive work environment that promotes agility and work/life balance
Flexibility in arranging your work schedule based on personal needs
A competitive salary and benefits package
About Us:
P&G serves consumers worldwide with a strong portfolio of trusted brands, including Always®, Ariel®, Crest®, Gillette®, Pampers®, and Tide®. Our community operates in approximately 70 countries. For more information about us and our brands, please visit www.pg.com.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We ensure reasonable accommodations for individuals with disabilities during the application or interview process. Please contact us to request accommodations.
Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more:
LinkedIn https://www.linkedin.com/company/procter-and-gamble/
Facebook P&G Careers | Santa Ana | Facebook
Instagram @pgcareerscr
Job Schedule
Full timeJob Number
R000154991Job Segmentation
Entry LevelSkills Required
- Advanced proficiency in English (spoken and written)
- Advanced proficiency in Portuguese (spoken and written)
- High school diploma
- Prior customer service experience
- Bachelor's degree or currently enrolled as a university student
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Detail-oriented with strong organizational skills
- Strong problem-solving skills
Procter & Gamble Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procter & Gamble and has not been reviewed or approved by Procter & Gamble.
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Fair & Transparent Compensation — Compensation is considered competitive and benchmarked against top industry peers, supported by formal pay‑equity audits and stated transparent principles. Feedback suggests pay is a strong draw, with raises described as attainable and benefits starting from day one of training.
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Healthcare Strength — Health coverage is broad and immediate, including medical, dental, vision, life and disability insurance, with mental‑health and telemedicine offerings expanded recently. This breadth and day‑one access contribute to a perception of reliable, comprehensive care.
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Parental & Family Support — Parental leave is inclusive under a global framework for all parents, with added recovery time for birth mothers. Adoption, fertility, childcare support and eldercare services further strengthen family support.
Procter & Gamble Insights
What We Do
Procter & Gamble Company is an American multi-national consumer goods corporation. P&G was founded over 180 years ago as a soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®. The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers through billion dollar brands. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world. As a "build from within" organization, we see 95% of our people start at an entry level and progress through the organization. Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.
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