Portuguese (Brazil) Content Operations Specialist (Digital Books & Podcasts) - Remote in the US

Key Responsibilities

• Execute and optimize daily and advanced content curation tasks across written publications and audio content.
• Write and report relevant bugs and errors using best practices through internal database systems.
• Manage escalations related to metadata, content integrity, and platform quality.
• Prioritize tasks and issues quickly and efficiently.
• Balance workloads across a distributed team to ensure throughput and coverage.
• Develop and maintain standard operating procedures (SOPs), workflow guides, and training materials.
• Identify process gaps and implement improvements to increase efficiency and reduce error rates.
• Adhere to project-specific quality standards as defined by client guidelines.
• Complete assigned tasks accurately and within established timelines.

Requirements

• Ability to work from home in a secure environment.
• Native-level or fully bilingual fluency (spoken and written) in Portuguese and English.
• Strong native-language skills and cultural awareness of the relevant country/region.
• Highly organized with strong attention to detail and commitment to quality.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to navigate networks and websites using different browsers.
• Willingness to work with content that may be sensitive or offensive in nature.

Key Competencies

• Strong company and industry awareness.
• Excellent problem-solving skills with the ability to identify optimal solutions.
• Strong time management and prioritization skills.
• Familiarity with a Plan–Do–Check–Act approach to tasks and workflows.
• High sense of ownership and accountability for deliverables.
• Self-motivated and comfortable handling repetitive tasks.
• Tech-savvy, with the ability to quickly learn and adapt to new tools and systems.