PORTLAND ELECTRIC WAYS TO WORK PROGRAM COORDINATOR III

Metropolitan Family Service

Position Description

Position Title:         Portland Electric Ways to Work (PEWTW) Program Coordinator III

Location:                Civic office location  

Reports To:            Director of Program Collaborations                             

Dept/Program:      Economic Empowerment Program         

FTE:                        1.00 FTE (40hours/week)                                                                               

Status:                    Exempt

Created:                 May 2026                           Job #          PEWTWPC0526

General Description:

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position. 

Values:

• We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

General Function: 

Under the general supervision of the Director of Program Collaborations, PEWTW Program Coordinator III will facilitate participant connection to our low interest auto and e-bike loan program, Portland Electric Ways to Work.  Primary functions include coordination, facilitation and implementation of the MFS Financial Coaching program and PEWTW Program, training and coordination of program volunteers, as well as forming and maintaining effective working relationships in the community, and with other MFS programs. The Program Coordinator is responsible for providing participant services under the financial coaching program and providing group based and 1:1 economic empowerment education. Additionally, the Program Coordinator will provide information to participants about electric and hybrid vehicles and e-bikes and support MFS’s EV/Hybrid/E-Bikes and climate change education and outreach efforts.

Diversity and Equity

• Values working in a multicultural, diverse environment
• Values and supports inclusion and program access for clients
• Supports agency goals for reducing disparities in outcomes for communities of color
• Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege

Collaboration

• Ability to work effectively in collaboration within all program areas of MFS as well as other agencies
• Ability and commitment to work effectively within a team-dependent environment and provide leadership and support to staff to demonstrate effective team dynamics
• Provide information and assist with linkage to broader community and social services
• Ability to work and communicate effectively with a broad range of individuals and groups
• Ability to connect position roles and agency mission

Teamwork

• Ability to work independently and to collaborate with other MFS staff and volunteers and to model effective teamwork skills

Essential Duties and Responsibilities:

• Provide participants with financial mentoring and education to reach financial goals for long term financial health including: financial goal setting, budgeting and spending plan development, in depth credit education, and credit building strategies
• Become certified in Credit as an Asset through Credit Builders Alliance
• Provide ongoing outreach and recruitment to individuals who would benefit from the PEWTW Program
• Communicate regularly with our lending partner Point West Credit Union, addressing all bank related participant account issues
• Serve as the primary point of contact for the PEWTW Program, handling program inquiry calls and performing program intake screenings; provide customer service support and assistance to enrolled participants
• Check-in with participants regularly to ensure program success 
• Develop and sustain relationships with area car dealerships, mechanic shops and bike shops to ensure a wide range of options are available to our participants as they move toward making purchasing decisions
• Recruit and coordinate the volunteer loan committee members in order to maintain a diverse mix of members
• Plan and facilitate group economic empowerment classes
• Deliver culturally relevant financial coaching to clients
• Help clients connect to safe financial products and services and community resources that will support financial stability
• Deepen commitment to advocating for electric and hybrid vehicles and e-bike ownership in middle to low income households and continue partnerships with other organizations working on this issue
• Support the systems change work to improve the screening and intake process for PEWTW participants
• Share information on benefits to electric and hybrid vehicles and e-bikes and rebates to possible PEWTW participants
• Share updates with MFS leadership on the PEWTW program
• Outreach to community partners about benefits of EVs, Hybrids and E-Bikes and loans available through PEWTW
• Administer program evaluation tools, maintain participant data in agency database and provide reports to the Director of Program Collaborations
• Attend supervision meetings with the Director of Program Collaborations
• Other duties as assigned by supervisor

Knowledge, Skills and Abilities Required:

• Experience with trauma informed approaches to case management
• Knowledge/understanding of economic empowerment concepts
• Enthusiasm for helping families access tools to avoid financial crisis
• Experience working with partners from a variety of fields (such as banks, credit unions and other social service organizations)
• Ability to work independently and to collaborate with agency program coordinators
• Ability to communicate effectively with a broad range of individuals and groups
• Ability to effectively manage and disseminate confidential and sensitive information
• Work effectively within a team-oriented management structure
• Knowledge and competency to operate a personal computer
• Competency in using Word, Excel, Google Suite and database programs
• Possesses strong public speaking and presentation skills
• Possesses excellent time management and organizational skills
• Ability to proactively problem-solve and resolve conflict
• Ability to maintain professional boundaries and confidentiality
• Experience in outcome based program evaluation

Education and Experience Requirements:

• Minimum of a BA/BS in related field or related, relevant and equivalent experience
• Fluency and ability to communicate effectively in language(s), in addition to English (Russian, Vietnamese or Cantonese) is highly preferred. Fluency will be evaluated at time of hire.
• Financial management, financial literacy education, and/or loan processing experience is beneficial

Work Environment:

This position is a work in person position. There is some opportunity for hybrid work with supervisor approval. Work is performed in an office environment, at community events, and/or at other locations as deemed necessary.  May require occasional early morning, weekend or evening work.  Position requires ability to sit for extended periods as well as stand occasionally.  Position requires use of computer, telephone, copier and may require accessing locations by use of stairs.

This position is currently sited at our Gresham location. Employee must be available to work throughout the Portland Metro area.

Other Requirements:

Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle, must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.

MFS requires all employees and volunteers to complete a criminal background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.