blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.
We have an exciting opportunity for an experienced Portfolio Engineer to join our growing team!
Role Description:
- Provide L3 Engineering Infrastructure support and service our customers from a proactive lens.
- Be an escalation point for BAU engineers and provide guidance where needed.
- Act as a key technical advisor and primary point of contact for your customer group, participating in strategic meetings with Service Delivery Managers, Pre-Sales, Projects, Support teams, and customers. Drive the successful onboarding of new solutions into Managed Services.
- Perform technical hands-on small-scale Projects and billable work to drive an outcome.
- Participate in pre-sales activities to support solution design and client engagement.
- Undertake projects delivery work (non-time sensitive) for opportunities raised by either yourself or via other teams for your customer group
- Ensure delivery of the Managed Services infrastructure service promise across customer groups. Audit and uplift proactive infrastructure activities, and categorise work into BAU, billable, and value-add initiatives such as health checks, optimisation, security, and capacity management.
- Investigate root cause/trends analysis to proactively reduce noise and incidents before they happen.
- Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
- Escalation point for critical incidents and guide the support teams technically to resolve priority incidents
Requirements
- Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
- Solid experience within Managed Services environment within an MSP preferred.
- At least 5+ years in a Senior infrastructure support role.
- Current Microsoft Certified Azure, M365 (or equivalent) certification
- Must have at least 2 other vendor related industry certifications
- Strong knowledge and industry experience across a range of systems technologies including vendors such as Microsoft, VMWare, Citrix, Azure, AD and/or Cisco/Fortigate, Palo Alto and Aruba.
- Industry experience working within the ITIL framework
- Strong documentation and process creation skills.
Strong understanding (Level 3) and demonstrated experience (highest escalation point) in the use of following technologies:
- Microsoft Azure (with a major focus on IAAS, PAAS & Security).
- Identity (Entra, Okta, CyberArk)
- M365 Modern Workplace (Exchange, Intune, AVD/W365)
- Scripting capabilities (PowerShell, Bash)
- On-prem technologies (SAN, Switching, Routing, Firewalls, Hypervisors etc).
- Wintel Management
- Hybrid and multi-cloud environments
- Microsoft Active Directory and core services (DNS, DHCP, Group Policy, DFS, NPS)
Practical understanding of the following technologies.
- AWS (with a major focus on IAAS, PAAS & Security).
- Google GCP.
- Network Fundamentals (Routing, Switching, Firewall).
- Disaster Recovery techniques.
- Security processes and procedures.
- Working knowledge of the ITIL IT Service Management Framework.
Benefits
blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.
- We offer options for you to interview virtually.
- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
- Regular social events and an awesome culture – work with a team of experts in their field
- Health Insurance discount with Medibank
- Discounts on 1000’s of products
- Employee Assistance Program from The Mind Room
- Ongoing training and development including paid certifications.
- Quality hardware and laptop provided.
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!
*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.
Skills Required
- 5+ years in a Senior infrastructure support role
- Current Microsoft Certified Azure, 365 certification
- At least 2 other vendor related industry certifications
- Strong knowledge across Microsoft, VMWare, Citrix technologies
- Industry experience within the ITIL framework
What We Do
Since 1998, blueAPACHE has been helping organisations access technology to their business advantage. We achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America. blueAPACHE is renowned for helping organisations grow by removing the IT capital investment required to fund expansion. By delivering IT as a Service, blueAPACHE has revolutionised the way organisations access technology and communications with affordable solutions that provide true scalability, elasticity and agility. Our team of industry specialists work together to provide outstanding solutions to the complex technology problems. In addition to taking ownership of our clients’ IT challenges, we also leverage technology to improve business performance, align strategy, and drive their business objectives. With technical expertise, experience and infrastructure, blueAPACHE are the ideal technology partner for organisations looking for a professional IT services partner that will enable them to free up capital expenditure and focus on their core business – knowing that their IT is aligned to their needs, tailored for their objectives and underpinned by a team of industry experts
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