Summary
Maintains responsibility for the development, implementation, management, and maintenance of all Subaru of America (SOA) quality assurance (QA) programs at the import port locations. Additional responsibilities include supervising onsite QA personnel and daily interaction with SOA Sales Operations associates and an onsite processor. Main responsibilities focus on vehicle build/assembly quality and vehicle Pre-Delivery Inspection (PDI) and accessorization as performed by onsite processor.
Primary Responsibilities
- Manages all port service-related quality programs.
- Manages vehicle build quality programs.
- Acts as the onsite arbiter for vehicle defect rating and grading.
- Manages all aspects of accessory installation programs through processor.
- Manages all aspects of the port Pre-Delivery Inspection (PDI) Program through processor.
- Manages all aspects of port-related new model launch programs including new model and new accessory testing and development assist.
- Manages all aspects of port-related campaigns, stop ships, stop sales, special testing, and parts collection programs.
- Manages and directs staff in the most efficient way possible to best accomplish primary responsibilities.
Additional Responsibilities
- Learns the technical specification and function differences between each model and trains the processor/inspectors as appropriate.
- Works with Sales Operations and processor management to maximize port throughput.
- Establishes goals and targets for various inspection and auditing activities. Reviews and approves SOS/SOI (work instructions) for use by processor.
- Manages onsite accessory discrepant parts program.
- Performs time studies as required for new models and accessories.
Qualifications
- Bachelor's Degree required
- At least 4-6 years required
- Background in quality assurance (QA) or knowledge of quality program fundamentals.
- Proven leadership and managerial skills. Ability to direct and train a group and get results in a timely fashion. Ability to make difficult decisions.
- Specific Subaru knowledge and experience in order to effectively act as the onsite expert for technical and mechanical issues.
- Ability to work in a team atmosphere among several different onsite groups, departments, and companies. Some experience and ability with mediation and conflict resolution.
- Strong verbal, written, and interpersonal communication skills for interaction with personnel from a variety of groups, companies, and levels.
- Strong computer skills including ability to keep excellent records and maintain a database and proficient use of all Microsoft Office Suite products. Knowledge of Subaru of America (SOA) and specialty programs including Subarunet, Oracle, SMART, Subaru Technical Information System (STIS), Web Technical Report (TR), parts and labor guides, and data collection software.
- Experience with digital cameras, data collection scanners, and specialty vehicle diagnostic and testing equipment.
Travel Requirements
- Domestic 15%
Compensation: The recruiting base salary range for this full-time position is $94800-$110000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M1)
Why Join us? In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Total Rewards & Benefits:
- Medical, Dental, Vision Plans
- Pension, Profit Sharing, and 401K Match Offerings
- 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays
- Tuition Reimbursement Program: $15,000 yearly benefit
- Vehicle Discount Programs
Learning & Development:
- Professional growth and development opportunities
- Direct partnership with senior leadership
- Formal Mentorship Program
- LinkedIn Learning License
Visit our Careers landing page for additional information about our compensation and benefit programs.
About Subaru:
Love. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.
Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.
Skills Required
- Bachelor's degree
- 4-6 years of relevant experience
- Background in quality assurance or knowledge of quality program fundamentals
- Proven leadership and managerial skills, ability to direct and train staff and make decisions
- Specific Subaru knowledge and experience for technical/mechanical onsite expertise
- Ability to work in cross-functional teams and experience in mediation/conflict resolution
- Strong verbal, written, and interpersonal communication skills
- Strong computer skills, record keeping, database maintenance, proficient with Microsoft Office Suite
- Knowledge of SOA systems and programs: Subarunet, Oracle, SMART, STIS, Web TR, parts and labor guides, data collection software
- Experience with digital cameras, data collection scanners, and specialty vehicle diagnostic/testing equipment
What We Do
The Subaru Family, by our definition, goes far beyond our family of products. It includes one of our greatest assets – our employees – as well as our Subaru family of owners, retailers, and business and community partners. We treat each other like family because we are family. Since the early days of the company, we have worked to create a culture where employees are encouraged to be themselves and are supported by everyone around them. The Subaru Love Promise is our vision to show love and respect to all people at every interaction. We believe that our differences make us stronger. These experiences allow us to learn from each other, offer unique ideas, add value as team members, which ultimately, allows us to grow our business opportunity and personal lives.
