The Verifications Specialist is responsible for conducting accurate individual verification of the details provided by the candidate with the respective source (entities or institutions) in a timely manner within the agreed Service Level Agreement. The Verifications Specialist is responsible for updating the system on the status of the verifications conducted, including uploading the necessary documents related to the verification activity. The Operations Associate will also do all the necessary candidate chasing attempts to obtain necessary information/documents/requirements within client SLA and complete check verification.
This is what we’re looking for:
- Must be residing within Muntinlupa or nearby areas.
- Candidate must at least have spent 1 year in college with office experience (preferably in BPO).
- Fresh Graduates are also welcome to apply.
- Requires excellent command on the English language and can handle conversational interviews.
- Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
- Experience doing Inbound calls/transactions is recommended (but not required).
What's in it for you?
- Global and dynamic culture
- 20%-night differential pay (for mid or night shift account)
- HMO benefits + free dependents
- Company provided equipment
This is what you’ll do:
- Initiate checks in the GCM pool within 24-48 HRS from check order date
- Complete verification requirements, close off checks and update/follow-up check on a timely manner
- Develop and maintain good relationship with the Human Resource/Supervisor and Education/Professional POCs coordinating in most respectful and professional manner
- Update verification checks with outmost integrity ensuring all details are true and factual as per records or supervisor comments
- Handle confidential information with outmost care, knowing what is for verification disclosure and not • Chase candidate diligently and professionally on the needed requirements to complete check verification, as well as completion of Candidate Data Entry process for newly ordered cases in the system
- Update contact cards of any information gathered while or before doing the verification
Please note that a valid NBI clearance is required for this role. Candidates who have their NBI Clearance ready and available will have a better chance of being onboarding early, so it’s important to ensure that it is ready as soon as possible to avoid any delays in the hiring process.
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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