The Policy Search Associate is an onsite position responsible for effectively and accurately executing policy document requests submitted by various Chubb entities, including, but not limited to, Brandywine Claims and Reinsurance; Legal, and North American Claims.
The responsibilities will include, but not be limited to:
- Meet department standards for time service and quality
- Prioritize assigned requests according to process guidelines
- Analyze request for clarity, completeness, and accuracy; reaching out to the customer as required
- Perform the appropriate research steps and document results as per procedures
- Perform document copying, policy assembly, and quality reviews as required
- Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition
- Evaluate processes for improvement opportunities
- Work with legal counsel
- Keep procedures up to date
- Accurately record/gather data to compile reports as needed
- Assist with/perform other duties within the team as needed
- Interact with team members and customers in a respectful and professional manner
- High School Diploma or equivalent
- Windows based PC knowledge focusing on Excel proficiency and data analysis
Effective research skills
- High capacity for learning and retaining new skills
- Analytical with good decision making/problem solving skills
Ability to work independently with minimal direct supervision
Strong interpersonal skills
Desired Experience:
Knowledge of policy documents and various lines of business
Knowledge/Experience of various legacy ACE and legacy Chubb systems/applications/inquiries
- Insurance knowledge with a focus on policy forms and endorsements
- Demonstrated track record of success in current and prior positions, producing accurate and timely results
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
