Policy Operations Specialist

Job Type:

Build a brilliant future with Hiscox
 

Policy Operations Specialist

Role Responsibilities:

As a Policy Operations Specialist, you will be essential in delivering an exceptional experience to Hiscox clients by ensuring accurate and efficient execution of policy administration tasks. Reporting to the Policy Operations Manager your primary responsibilities will include managing broker and client requests for mid-term policy changes, endorsements, cancellations, policy binding, and renewals.

In addition to these core responsibilities, you may also be involved in project work aimed at improving and streamlining policy operations processes. This could involve contributing to initiatives that enhance workflow efficiency, support compliance, or improve client outcomes.

Job Duties:

• Establish highly trusted and supportive relationships with our brokers, clients and internal teams

• Execute mid-term policy changes, including endorsements, coverage amendments and policy renewals

• Execute on other policy maintenance activities like binding, policy issuance and other related tasks as needed

• Deliver consistent and timely responses to policy servicing requests and issues

• Drive additional value by identifying areas to improve processes and procedures, focused on delivering great broker and client experiences and increasing operational efficiency

• Assist with documenting day-to-day processes and improvements

About You:

• 2+ years’ experience in a fast-paced and customer service-oriented work environment

• 1+ year of experience in an insurance-related service-orientated role

• A strong sense of empathy for brokers and clients

• Strong problem-solving skills

• Strong communication and organizational skills

• Ability to track, prioritize and drive high volumes of policy servicing requests

• Ability to manage multiple tasks of varying natures at one time

• Ability to deal well with ambiguity and maintain composure in complex situations

• Dependable, positive, and detail-oriented with excellent follow-through skills

Nice To Have:

• Bachelor's Degree (in Business, Insurance & Risk Management or a related field a plus)

• Experience in Commercial Insurance

• Exposure to and passion for early-stage startups and/or high growth environments

What We Offer:

• Competitive salary and bonus (based on personal & company performance)

• 401(k) with competitive company matching

• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)

• Company paid group term life, short- term disability and long-term disability coverage

• 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days

• Paid parental leave

• 4-week paid sabbatical after every 5 years of service

• Financial Adoption Assistance and Medical Travel Reimbursement Programs

• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program

• Company paid subscription to Headspace to support employees’ mental health and wellbeing

• Recipient of 2021 Cigna’s Well-Being Award for having a best-in-class health and wellness program

• Dynamic, creative and values-driven culture

• Modern and open office spaces, complimentary drinks

• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Salary: $50-$60k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

**Please note that this position is hybrid and requires two (2) days in our office weekly**

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