Policy Fraud Manager

Job Title – Policy Fraud Manager

Location – Leicester, London or Bexhill (Hybrid) but with flexibility on how often you’d be required to attend the office
  
 

Welcome to Hastings Direct  
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. 

Role overview   
 

Reporting into our Head of Policy Fraud, this role is responsible for leading our Policy Fraud and Intelligence teams. You’ll be working with the wider business and stakeholders across the industry, law enforcement and regulatory bodies to help identify criminality and support the referral of evidence and intelligence to help supress criminality targeted at the business.

Job details – you’ll need to have demonstrable experience in:
 

•  Proactively detecting and preventing fraud, minimising the impact on genuine customers and delivering excellent customer outcomes throughout

• Providing effective portfolio management, including proactive review of workstreams and conversation to detected benefit

• Owning the fraud investigation strategies and analysis – ensuring we have the right strategies in place to tackle fraud in any form (including the deployment of tools and data to minimise risk)

• Mitigating operations and claims spend by identifying threats and leakage

• Demonstrating effective use of all available MI, intelligence products and strategic data to prioritise investigations, team resources and driving team performance

• Proactively seeking opportunities to identify and improve fraud detection capability across the organisation

Essential skills/experience:
 

•   A background in understanding the principles relating to motor insurance (including legislation impacting insurer obligations) and a good understanding of personal lines insurance

• A strong understanding (with the ability to provide examples) of potential risk and how this relates to policy and application fraud and the counter fraud processes used to minimise these risks

• Policy or fraud related experience within motor insurance

The interview process:
 

Our interview process involves the below:   

• Recruiter screening call   

• 1st stage interview with hiring leader 

• 2nd interview with hiring leaders leader 

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. 

Regrettably we are unable to offer sponsorship for this role.
 

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…  

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail  

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus  

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen  

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support  

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs  

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: