You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Senior Product Manager in Merchant Services supporting SMBs, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The role of Senior Product Manager for Point-of-Sale represents a high-impact, strategic position within the firm. This position sits at the intersection of hardware, software, payments technology, and business operations, requiring an individual who can synthesize complex technical requirements with merchant needs and business objectives. The incumbent will be responsible for owning the complete product lifecycle of POS hardware offerings—from initial concept development through production, market launch, and ongoing optimization based on customer feedback and performance data.
Job responsibilities
- Develops a product strategy and product vision that delivers value to SMB customers related to point-of-sale and Card Present solutions.
- Drives the development and launch of innovative hardware and software solutions tailored to the evolving needs of SMBs across North America.
- Manages discovery efforts and market research to uncover customer needs and translates them into a roadmap that aligns with business priorities.
- Owns, maintains, and develops a product backlog that enables our tech partners to support the overall strategic roadmap and value proposition.
- Builds the framework and tracks key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Develops and communicates a compelling product vision, effectively engaging with executive stakeholders through the product development process.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain.
- Demonstrable hands-on experience in the product development life cycle, design, and data analytics having direct experience launching solutions for SMB merchants.
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Proven track record of driving product adoption and growth for merchant-related solutions.
- Possesses knowledge of accessibility standards and best practices for hardware and software solutions, serving both B2B and B2C customers across North America.
Preferred qualifications, capabilities, and skills
- Demonstrated experience working with AI tools such as natural language processing platforms, data analytics solutions, and automation software.
- Ability to apply AI technologies to streamline workflows, enhance decision-making, and improve productivity within a business environment.
- Demonstrated prior experience working in a highly matrixed, complex organization
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in product management or relevant domain.
- Hands-on experience in product development lifecycle, design, and data analytics with direct experience launching solutions for SMB merchants.
- Ability to lead discovery, ideation, strategic development, requirements definition, and value management.
- Proven track record driving product adoption and growth for merchant-related solutions.
- Knowledge of accessibility standards and best practices for hardware and software serving B2B and B2C customers across North America.
- Experience working with AI tools (NLP platforms, data analytics solutions, automation software).
- Ability to apply AI technologies to streamline workflows and improve decision-making.
- Experience working in a highly matrixed, complex organization.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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