PMO Manager

Key Responsibilities

• Develop an organized, strategized program for customer accounts. (This is estimated to account for 70-80% of the PMO Manager workload).
  • Collaborate with executive leadership, resource management, and sales to develop and execute account strategy, vision, and customer issue resolution.
  • Before assigning a project manager, consult with Sales and Resource Management to assess staffing needs and estimate roles and duration for potential future opportunities.
  • Throughout the project lifecycle, remain up-to-date on execution plans. Serve as the escalation point of contact for customer stakeholders.
  • Manage stakeholder relationships and provide regular progress updates to optimize customer satisfaction and retention to new and existing customers.
  • Be hands on with our largest projects, sometimes taking on Project Manager responsibilities where needed.
  • Promote the implementation of Agile methodologies to improve the efficiency of service delivery.
• Ensure Flatirons Solutions has an experienced team of Project Managers in the PMO. (This is estimated to account for 10-15% of the PMO Manager workload).
  • Recruit, train, supervise, and mentor a team of Project Managers with varying experience levels to execute strategies and oversee projects across multiple geographic regions.
  • Determine the number of Project Managers needed and their respective project assignments.
  • Foster a culture of continuous improvement and creativity within the PMO.
  • Identify our Project Management team's training and development needs to ensure our customers receive high-quality experience and service.
  • Develop an onboarding program that provides training required for new hires and existing employee growth.
• Develop and maintain methodology and artifacts for the PMO. (This is estimated to account for 10-15% of the PMO Manager workload).
  • Establish and communicate clear qualitative and quantitative metrics to monitor progress and guide decision-making.
  • As part of the PMO methodology, use best project management practices and hands-on leadership to scope, initiate, manage, and implement programs that drive service excellence.
  • Create reports, dashboards, and artifacts for project management.
  • Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.
• Other duties as may be assigned.

Skills, Knowledge and Expertise

• Bachelor's degree in a related field (i.e., business, technology, computer science) or equivalent work experience implementing software technology.  MBA preferred. 
• Minimum eight years of demonstrated management experience leading custom software development or systems integration projects.
• AI experience required. 
• Aviation and Aerospace knowledge is a huge plus! 
• Demonstrated ability to foster and grow professional relationships with clients.
• Effective teamwork skills and ability to work with people at all levels within a company.
• Experience hiring and managing direct reports.
• Certified in Project Management (PMP) and/or Agile Methodologies (SAFe, CSM) preferred.
• Advanced computer skills: MS Office Suite (e.g., Word, Excel, PowerPoint, Project, etc.), Web-based project management tools (e.g., JIRA, Confluence, Gantt Pro, etc.)
• Excellent teamwork and interpersonal skills and the ability to interface positively with all levels of management and customers.
• The ability to effectively work in a diverse environment that values results and urgency.
• Effective communication at all levels regarding project plans, milestones, deliverables, and progress updates.
• Strong oral, written, and presentation skills are required.
• Ability to gather, organize, and analyze data. 
• Demonstrated ability to manage workflow, prioritize tasks, and meet deadlines while proactively adapting to changes.
• Experience in completing challenging projects and solving complex problems, resulting in successful implementation and deployment.
• Possess an unyielding sense of honesty and an unwavering strength of character. Their presence is inspiring and generates confidence and respect in others.

About
At Flatirons Solutions, we play a critical role in keeping aircraft safe, serviceable, and—most importantly—flying. Our software ensures that more than 350 million passengers travel safely every year. If you’re passionate about technology, innovation, and solving real-world challenges that make a difference, you’ll feel right at home here.Who We AreWe’re a global team of nearly 400 professionals across the U.S., Europe, and India, united by a shared mission: Turning Content into Knowledge. At Flatirons, you’ll join a diverse group of thinkers, builders, and innovators who thrive on autonomy, creativity, and collaboration. We value curiosity and initiative—every idea counts, and every contribution moves us forward.We offer competitive salaries and comprehensive benefits, flexible work environments and remote opportunities, and a culture that values both excellence and balance.What We DoWe use cutting-edge XML and 3D technologies to transform complex technical data into powerful tools that help aviation and aerospace professionals do their jobs with precision and confidence. Our solutions ensure that maintenance teams and manufacturers have the right information at the right time—supporting safe, compliant, and efficient operations across the globe.Our Customers & PartnersOur customers include some of the world’s largest airlines and most successful aerospace and defense manufacturers. We help Manufacturers produce and manage technical data for aircraft, engines, and components and Airlines streamline and deliver mission-critical maintenance and operational information.Together, we’re transforming how the aviation industry manages information and ensures safety.Why Join Flatirons?When you join Flatirons, you’re not just taking a job—you’re joining a mission to shape the future of aviation and aerospace. You’ll have the freedom to innovate, the support to grow, and the opportunity to see your work make a global impact every day.We’re looking for curious minds and passionate problem-solvers who want to make technology work smarter for the world’s most vital industries.Equal Opportunity EmployerFlatirons Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion or belief, sex, sexual orientation, gender identity, disability, age, marriage, civil partnership, pregnancy, maternity, or protected veteran status.