Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The PMO Lead will partner closely with Practice Leadership, Data Architects, Engineering Teams, Product Owners, and Business Stakeholders to ensure projects are delivered on time, within scope, and aligned to strategic business objectives.
This role is ideal for a hands-on leader who can build PMO capabilities while actively managing portfolios, programs, and project delivery processes.
Role Description
Resource Management & Capacity Planning- Maintain visibility into all available service delivery resources and project assignments.
- Align inbound project demand with available resource capacity and skill sets.
- Coordinate resource assignments across multiple customer engagements and projects.
- Monitor resource utilization and recommend adjustments to optimize delivery performance.
- Identify resource constraints and skill gaps and develop mitigation plans.
- Partner with delivery leaders and functional managers on staffing priorities and future resource needs.
- Track all incoming projects and service engagements from initiation through completion.
- Ensure projects are appropriately staffed and aligned to customer requirements.
- Monitor project schedules, milestones, budgets, risks, and deliverables.
- Facilitate project status meetings, delivery reviews, and customer update meetings.
- Ensure projects remain on track and proactively address obstacles impacting delivery.
- Support project teams in developing and executing recovery plans when necessary.
- Facilitate recurring project and operational review meetings.
- Document meeting outcomes, decisions, action items, owners, and due dates.
- Distribute meeting notes within established timelines.
- Track action items through completion and hold stakeholders accountable for commitments.
- Maintain project dashboards, status reports, risk logs, and delivery metrics.
- Ensure consistent adherence to delivery processes and governance standards.
- Identify and manage project risks related to scope, budget, timeline, resources, and technical dependencies.
- Maintain risk and issue logs for active projects.
- Work with project teams to develop mitigation plans and corrective actions.
- Serve as the primary escalation point for project delivery and resource-related issues.
- Drive issue resolution while maintaining alignment among stakeholders.
- Escalate significant risks and concerns to leadership when appropriate.
- Build strong working relationships with customer stakeholders and internal teams.
- Provide clear communication regarding project status, risks, resource challenges, and delivery commitments.
- Facilitate discussions to resolve competing priorities and delivery challenges.
- Support customer satisfaction through proactive communication and successful execution.
- Ensure customer expectations are aligned with project objectives and delivery capabilities.
Behaviors and Competencies
- Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
- Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
- Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
- Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
- Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
- Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
- Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
- Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
- Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
- Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
- Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
Skill Level Requirements
- Experience managing multiple concurrent projects and competing priorities.
- Experience with resource planning and capacity management.
- Strong understanding of project governance, risk management, and stakeholder communications.
- Experience supporting customer-facing delivery organizations.
- Resource Management and Workforce Planning
- Project and Program Management
- Meeting Facilitation
- Risk and Issue Management
- Executive Communication
- Customer Relationship Management
- Escalation Management
- Conflict Resolution
- Organizational and Planning Skills
Other Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 5+ years in consulting, program management, or delivery
- Strong communication and leadership skills
- Experience managing technical/data projects
- Experience with Palantir or similar data platforms
- Industry/domain awareness
- Potential travel requirement of up to 30% based on client and business needs
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Completed bachelor's degree or relevant work experience
- 5+ years of experience in consulting, program management, or delivery
- Experience managing multiple concurrent projects and competing priorities
- Experience with resource planning and capacity management
- Strong understanding of project governance, risk management, and stakeholder communications
- Experience supporting customer-facing delivery organizations
- Strong communication and leadership skills
- Experience managing technical or data projects
- Experience with Palantir or similar data platforms
- Industry or domain awareness
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
