About the job
A ‘Better Together’ philosophy towards building a better world
Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world. We are passionate about building and sustaining an inclusive and equitable workplace where all people can develop and thrive. Enriched by our “4C’s” – Care, Courage, Curiosity, and Collaboration – our culture supports solutions that empower the possible.
We are looking for a seasoned
Senior PMO Manager with 10+ years of experience to lead programme governance,
delivery excellence, and AI-augmented project operations across our enterprise
client portfolio. In this role, you will serve as the connective tissue between
technical delivery teams and executive stakeholders — bringing rigour, insight,
and strategic clarity to everything from day-to-day project cadence to
long-range capacity planning.
This is a high-visibility role
suited to someone who thrives at the intersection of people, process, and
emerging technology — particularly the practical application of Generative AI
and intelligent automation tools within a PMO context.
- Gain detailed knowledge of the company's customers/accounts and key customer's contacts
- Gain an understanding of both the business and technical aspects of working within the organization
- Record and update customer's and internal stakeholders contacts lists for service outages and key contacts for other business aspects
- Liaise with technical teams for most recent updates and gain an understanding of the outstanding deliverable and documenting the same
- Managing the daily/weekly/monthly agenda and arrange new meetings and appointments
- Preparing and disseminating correspondence, memos and forms
- Project planning - Keep a stock of all project engagements including the ones in pipeline for resourcing and tool planning
- Reporting - Weekly, Monthly Trend analysis, Control Charts, Dashboards, Survey etc.
- Documentation - Store project data and ensure its retrievable anytime.
- Incident and Problem Knowledge - Analyze top issues and problems
- Quality - Maintain highest quality levels on all areas.
- Programme Governance & Delivery
- AI-Augmented PMO
- Executive Reporting - Analytics and Documentation
- Stakeholder Management - Engagement and Communication
- Risk & Change Management
- Quality and Continuous improvement
- Excellent written and verbal communication skills.
- Proficiency in presenting to peers, clients, and the
business via phone or in person.
- Ability to take meeting minutes and provide
documentation write-ups.
- Experience in creating presentations and business
documentation.
- Analytical and Statistical thinking
- Highly organized and detail-oriented planner.
• Certification in PMP,
PRINCE2, SAFe, or equivalent programme management framework.
• Experience with enterprise
project/portfolio management platforms (ServiceNow SPM, Planview, Smartsheet,
Jira Align).
• Hands-on exposure to AI
productivity tools in a professional PMO context — prompt engineering for
project artefacts, AI-assisted reporting, or automated status briefings.
• Background in IT services,
managed services, or digital transformation delivery for Fortune 500 clients.
• Familiarity with ITIL for
incident/problem management within a PMO context.
Skills Required
- 10+ years of PMO or programme management experience
- Excellent written and verbal communication skills
- Proficiency presenting to peers, clients, and business stakeholders
- Ability to take meeting minutes and provide documentation write-ups
- Experience creating presentations and business documentation
- Analytical and statistical thinking
- Highly organized and detail-oriented planning skills
- PMP, PRINCE2, SAFe, or equivalent programme management certification
- Experience with enterprise PPM platforms (ServiceNow SPM, Planview, Smartsheet, Jira Align)
- Hands-on exposure to AI productivity tools or prompt engineering for PMO tasks
- Background in IT services, managed services, or digital transformation delivery
- Familiarity with ITIL for incident/problem management
What We Do
Technology, society, economy, policy – all moving at breakneck speed in our 21st century world. You’re feeling the pressure to quickly implement new business models, find new value, make split-second informed decisions and keep one step ahead of customers. How? The answer lies in the ability to make quick, accurate and sustainable business decisions. We believe digital offers a way of doing things better – but the journey to transformation doesn’t have to be painful. At Aligned Automation, we work hard to digitally enable your business strategy – connecting processes, technologies and people to unlock value and drive critical business outcomes.
