The Role
The Plumbing Manager oversees the residential plumbing service department, guides and develops a team of plumbers, ensures customer satisfaction, manages operations, and maintains high standards of workmanship.
Summary Generated by Built In
Plumbing Manager - Lead and Inspire a Team of Plumbing Professionals!
WHO WE ARE
Norfolk Air Heating, Cooling, Plumbing and Electrical is a one-stop shop for Norfolk, Virginia Beach and Chesapeake homeowners and businesses in need of HVAC, plumbing, and electrical installation and repair. We are available 24/7, every day of the year, to perform residential plumbing and HVAC maintenance and installation, as well as electrical upgrades and rewiring for the best in home comfort.
Are you ready to take your career to new heights with a company that truly values your potential?
Imagine working in an environment where your growth is a priority. At Norfolk Air, we don't just offer jobs; we offer a pathway to success, fulfillment, and extraordinary opportunities. We place and emphasis on providing exceptional training and development programs, ensuring you have the tools and knowledge to excel. Your dedication and hard work are not just noticed, but celebrated and rewarded, giving you the recognition you deserve. At Norfolk Air, we nurture your skills and provide the support you need to reach your full potential.
As a Plumbing Manager, you will be responsible for overseeing our residential plumbing service department and ensuring the delivery of top-quality service to our valued customers. Your leadership abilities, technical expertise, and commitment to customer satisfaction will be instrumental in driving the success of our plumbing division. We offer competitive compensation, comprehensive benefits, and a supportive work environment where you can thrive as a leader.
Responsibilities:
Create and drive revenue through the plumbing department.
Lead, mentor, and motivate a team of residential plumbers, providing guidance and support to maximize their potential.
Oversee all aspects of the residential plumbing service department, including scheduling, resource allocation, and project management.
Ensure the timely and efficient completion of plumbing service calls, repairs, and installations.
Conduct regular performance evaluations, provide constructive feedback, and implement training and development programs to enhance the team's skills.
Foster a customer-centric culture within the plumbing department, emphasizing exceptional service, professionalism, and attention to detail.
Collaborate with other department managers to streamline operations, optimize resource utilization, and enhance overall customer experience.
Maintain a high standard of workmanship, ensuring compliance with industry standards, local codes, and safety regulations.
Develop and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
Implement and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
Stay updated on industry trends, advancements, and best practices, and share knowledge with the team to promote continuous learning and growth.
Manage inventory, equipment, and supplies, ensuring they are well-maintained and readily available for service calls.
Collaborate with the sales and marketing teams to identify opportunities for business growth and develop strategies to attract new customers.Uphold company values and policies, consistently representing the company in a professional and ethical manner.
Qualifications:
Plumbing Service Management experience preferred.
Master Plumber License preferred.
Proven experience in residential plumbing services, including installations, repairs, and maintenance.
Strong leadership abilities, with a track record of successfully managing and developing teams.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, customers, and other stakeholders.
Solid understanding of plumbing systems, fixtures, and materials. And knowledge of plumbing software and other relevant tools.
Strong technical knowledge and problem-solving skills.
Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.
Ability to work under pressure and prioritize tasks in a fast-paced environment.
Service Titan experience is strongly preferred.
Valid driver's license and clean driving record
Job Type: Full-time
Pay: $80,000 to $105,000 annually
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Supplemental Pay:
Bonus opportunities
Signing bonus
Experience:
Residential Service Plumbing: 5 years (Required)Plumbing management: 1 year (Required)
License/Certification:
Master Plumber License (Preferred)
Ability to Relocate:
Norfolk, VA: Relocate before starting work (Required)
Work Location: In person
#HP1
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Schedule:
Monday to Friday
Weekends as needed
Supplemental Pay:
Bonus opportunities
Ability to Commute:
Norfolk, VA 23518 (Required)
Ability to Relocate:
Norfolk, VA 23518: Relocate before starting work (Required)
Work Location: In person
Top Skills
Plumbing Software
Service Titan
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The Company
What We Do
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