Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
To manage Policy Servicing and Premium Collection team toward customer service excellence concept. Leverage customer experience by studying, evaluating, and re-designing “Digital self-service” capability and establishing and communicating service metrics and monitoring and analyzing results.
Key accountabilites:
- Support on the implementation of digital self-service capability of Policy Service and Premium Collection on digital self-service platforms
- Ensure that all renewal business transactions on Policy Owner Service and Premium Collection via all touch points are processed within service level agreement with accuracy
- All policy benefits payouts are paid to customers accurately and within the SLA
- Ensure the related business requirements of Policy Service and Premium Collection upon new product launch, Day-2 business requirements are raised and UAT.
- Automate operational process to reduce non-productive tasks and improve operation efficiency.
- Operational process related to FATCA and CRS is compliant with the regulatory and regional office requirements
- Improves service quality by evaluating, and re-designing processes; monitoring & analyzing results and implementing changes
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
