Who We Are
eCapital Freight Factoring is the fastest growing freight factoring company in North America. We are innovators and revolutionaries in our industry, determined to deliver best-in-class products and service. Our industry leading team provides financial support to transportation companies in Canada and the USA. We are looking to add a member to our Customer Service team!
Who You Are
eCapital is currently seeking an Account Manager to join our Platinum Customer Service team in the Orillia office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner.
The hours for this position are 9am-5pm, Monday-Friday.
As an Account Manager, you will work closely with our clients to help them with their financial needs by providing advice, solutions, and overall account management. You will be responsible for a high level of correspondence with our clients on a daily basis.
Responsibilities
- Approving and processing client funding
- Providing accurate management of held and/or denied invoices
- Evaluating/mitigating financial exposures and/or risk related to client invoice purchases
- Facilitating customer compliance
- Communicating and coordinating with internal colleagues by phone and email
- Providing exceptional customer service and support to our $200k+ clients with a positive, professional attitude
Skills and Experience
- Ability to prioritize tasks and client inquiries
- Ability to spot, take ownership, and solve problems
- Strong attention to detail with an ability to spot errors
- Highly accurate math/accounting skills
- Customer service orientation with an ability to remain focused and friendly
- Proficient in Microsoft Office
- Previous call center experience is an asset
Qualifications
- Post-Secondary education in Accounting, Business or a related field is preferred
What we Bring
- Salary: $21.00 per hour
- Permanent Full-time, In Office
- Annual Bonus Incentives
- Unit Incentive Plan
- Vacation & Sick Time
- Health, Dental, and Life Benefits after 3 months of employment
- RRSP Matching up to 3% after 3 months of employment
- Abundant professional development opportunities at a growing and thriving Fintech company!
What We Do
We've built our organization on the notion that companies shouldn't have to jump through hoops to get funding. At eCapital, we get you the capital you need, when you need it. That way you can get back to doing great things. Whether that means purchasing new equipment, expanding your team or funding your next big project, eCapital shares your vision.
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