MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta, Belgium, and the Netherlands. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, mortgages, and corporate services.
We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation.
Role Overview:
Reporting to the Service and Support Manager, the successful candidate will join the Technology team in a 2nd line support role, taking ownership of key software platforms that support the Bank’s client-facing services. The role is responsible for the day-to-day monitoring, maintenance, and support of these platforms, including incident management, release and patch implementation, and investigation of recurring issues.
Working closely with software development teams, business stakeholders, and external suppliers, the role contributes to continuous improvement initiatives and ensures the stability, performance, and reliability of critical banking systems.
Duties and responsibilities:
- Analysing/Monitoring and Prioritising the team’s daily incident log
- Taking ownership of software platforms relating to services that the bank offers to its clients
- Keeping platforms up to date by testing and implementing the latest releases and patches delivered by third party suppliers throughout the year
- Ensuring the smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary
- Prioritising and resolving day to day 2nd line issues relating to the platforms by using issue tracking tools
- Participating in daily standup meetings with Software Development team, highlighting concerning trends and potential wide issues to be prioritized as part of the teams’ sprint/backlog
- Assisting in post-implementation continuous improvement efforts in enhancing performance
- Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation
Required knowledge, skills and experience:
- Knowledge of SQL technologies (Microsoft SQL). Any prior knowledge of PostgreSQL would be considered as an asset
- Knowledge and experience of Atlassian Cloud Suite, with proficiency on Jira and Confluence
- Experience with Windows and Linux operating system environments
- Self-motivated and willing to work in an energetic, fast paced team environment
- Strong organizational and project management skills
- Effective problem solving, judgment, and independent thinking skills for troubleshooting, repair, and recognition of acceptable or unacceptable software quality
- Any knowledge or exposure of IT Service Management environment, with governance under ITIL (Information Technology Infrastructure Library) framework would be considered as an asset
- Any knowledge or exposure of Agile Framework and SDLC would be considered as an asset
- Knowledge of web services and APIs, including REST principles, and practical experience using tools such as Postman for testing and debugging integrations would be considered as an asset
Top Skills
What We Do
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending.
As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients. We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience.
As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in.
With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta.
We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey.
Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
