Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to you, The world needs perfect software, and Dynatrace works with some of the world’s leading brands to deliver value to some of the largest Enterprise customers. You will be a part of our Customer Success team. Our team adopts the core principles of Agile software development and applies them to delivering a world-class customer experience to these and our other 3,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional teams with a single focus-to make our customers successful.
As a Technical Product Specialist II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience you’ve gained to solve more complex issues and have an opportunity to participate in projects and initiatives. You have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, Al powered monitoring platform is helping our customers lead in their industries. In addition to enabling our customers. You will be able to expand your own knowledge to gain subject matter expertise in an area of technology complementary to our Dynatrace solution.
The Role:
- Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
- Provide customers "micro consulting" engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption.
- Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
This role expects to be in the office so that you can collaborate and mentor other technical Product Specialists, as well as receive guidance from your leadership. Expected to work in different shifts. Contribute to projects and initiatives focused on improving key processes
- Bachelor’s degree in computer science, Information Technology, or related, at least 2-5 years of work experience.
- Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiarity with database design, SQL, and data access practices.
- Exceptional problem-solving (troubleshooting), relationship-building and presentation skills.
- Excellent written and verbal English communication skills.
- Knowledge of one or more web technology stacks such as:
- Web and application server technologies (Apache, IIS, WebSphere, WebLogic, JBoss).
- Server-side technologies such as Java Servlets and PHP.
- Client-side technologies such as HTML, CSS, JavaScript, and Ajax.
- The HTTP protocol and the RESTful architectural style.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related
- 2-5 years of relevant work experience
- Experience with Dynatrace or similar observability/monitoring platforms
- Knowledge of networking, protocols, and architectures (TCP/IP, HTTP, DNS, SSL, BGP)
- Familiarity with database design and SQL
- Experience with web and application server technologies (Apache, IIS, WebSphere, WebLogic, JBoss)
- Server-side development knowledge (Java Servlets, PHP)
- Client-side web technologies (HTML, CSS, JavaScript, Ajax)
- Understanding of HTTP protocol and RESTful architectures
- Exceptional troubleshooting, relationship-building, and presentation skills
- Excellent written and verbal English communication skills
- Ability to work in-office and different shifts
What the Team is Saying
Dynatrace Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off, parental leave, volunteer time off, and quarterly company‑wide Wellness Days are highlighted, with some U.S. materials describing an unlimited PTO model. These programs underscore meaningful opportunities to unplug and balance time away from work.
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Retirement Support — U.S. offerings include a 401(k) plan with a documented company match and, for eligible employees, a non‑qualified deferred compensation plan. This combination signals structured support for tax‑advantaged saving beyond the basics.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is maintained under the 2019 program, and job postings reference equity and bonus components as part of total rewards. Shares are reserved for issuance, indicating access to ownership in eligible countries.
Dynatrace Insights
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
