The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
PLATFORM SUPPORT COORDINATOR
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.
As a Platform Support Coordinator, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams and Clients have excellent platform experiences and provide top-notch Platform Support. This role is for highly motivated, customer-centric, and self-directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi-functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company.
WHAT YOU'LL DO:
- Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
- Responsible for owning incidents, including escalating to other technical teams
- Multi-task, manage, and resolve transactional application support requests
- Problem-solving and troubleshooting
- Executing Stored Procedures and querying our database using SQL
- Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
- Take initiative on tickets that can be completed without Development Team assistance
- Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
- Coordinate in-depth training on support-related tools and processes
WHO YOU ARE:
- Bachelor’s Degree in an analytical subject or relevant substitute experience.
- 1-3 years relevant work experience as a support representative in a small or medium sized business.
- Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
- Basic SQL and HTML experience
- Experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
- Some experience of AI Tools such as CoPilot, Claude is a plus
- General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
- No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
- Effective time management skills – ability to prioritize and meet deadlines
- Outstanding written and verbal communication skills in English.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
Skills Required
- Bachelor’s degree in an analytical subject or equivalent relevant experience
- 1–3 years of relevant support representative experience
- Troubleshooting, analytical, and problem-solving abilities
- Cross-functional collaboration skills in a fast-paced environment
- Basic SQL experience
- Basic HTML experience
- Effective time management and prioritization skills
- Outstanding written and verbal communication skills in English
- Experience with Excel and Microsoft Office, including pivot tables, charts, and large datasets
- Experience with AI tools such as Microsoft Copilot or Claude
- Knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, or optimization platforms
- Online advertising or technology experience or internship
The Trade Desk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Trade Desk and has not been reviewed or approved by The Trade Desk.
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Affordable Benefits — Healthcare premiums are often paid in full for employees and dependents, reducing out-of-pocket costs. Coverage includes medical, dental, and vision alongside mental health and wellness support.
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Equity Value & Accessibility — Packages commonly include new-hire stock grants, a generous Employee Stock Purchase Plan, and equity refreshers tied to performance. Feedback suggests equity meaningfully boosts total compensation alongside base pay and bonuses.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid sick time, and sabbaticals are available. Paid parental leave and extensive family-planning support broaden time-off and caregiving coverage.
The Trade Desk Insights
What We Do
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. Our mission is to transform media for the benefit of humankind. Our media-buying platform helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for reach, accuracy, and transparency.
Why Work With Us
With up to 11 million queries per second and SLAs in the milliseconds, we’re tackling data and software challenges at massive scale. While we’re growing fast, investing in our value based company culture remains one of our top priorities. If you’re talented, driven, and hungry to bring something entirely new and wildly ambitious, let's talk.
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