Platform Product Owner
As a Platform Product Owner, you will define and drive the vision for technology platforms that power Private Banking and Wealth Management experiences. This role requires a strategic thinker with a strong technical foundation who can bridge business priorities with modern engineering practices. You will collaborate with architects, engineers, designers, and data specialists to deliver secure, scalable, cloud-native solutions that enable personalized, high-value client interactions.
Hybrid schedule, 4 days onsite. 1 remote from one of the following offices: Johnston, RI, Phoenix, AZ, or Westwood, MA.
Key Responsibilities
• Own platform vision and roadmap by defining and maintaining strategy aligned with Private Banking and Wealth objectives
• Drive product discovery by partnering with Architecture, Engineering, Operations, and Business teams to validate concepts, shape features, and groom the master backlog
• Prioritize for impact by balancing stakeholder needs with technical feasibility to meet regulatory, security, and performance requirements
• Champion modern practices such as cloud-native architectures, API-first design, and microservices to enable agility and scalability
• Define success metrics by establishing clear acceptance criteria and KPIs for platform features and user journeys
• Ensure governance and compliance with enterprise standards and regulatory frameworks for financial services
Required Qualifications
• 2–5 years of product ownership or management experience in technology platforms
• Hands-on experience with agile software development for complex, multi-tiered systems
• Strong understanding of cloud-native architectures, APIs, and distributed systems
• Familiarity with DevOps practices, CI/CD pipelines, and Infrastructure-as-Code
• Excellent communication skills to engage technical and non-technical stakeholders
Desired Qualifications
• Experience in financial services, preferably Private Banking or Wealth Management
• Knowledge of data privacy, security, and compliance requirements in regulated environments
• Exposure to modern programming languages and frameworks (Java, Python, Angular, React)
• Understanding of UI/UX principles for client-facing platforms
• Ability to translate business strategy into technical execution
Education & Certifications
• Bachelor’s degree in Computer Science, Software Engineering, or related discipline required
• Certifications in Agile Product Ownership or Cloud Architecture (AWS, Azure) preferred
The salary range for this position $140,000 to $185,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Citizens offers competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. For details, visit: https://jobs.citizensbank.com/benefits
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- 2-5 years of product ownership or management experience in technology platforms
- Hands-on experience with agile software development for complex, multi-tiered systems
- Strong understanding of cloud-native architectures, APIs, and distributed systems
- Familiarity with DevOps practices, CI/CD pipelines, and Infrastructure-as-Code
- Excellent communication skills to engage technical and non-technical stakeholders
- Bachelor's degree in Computer Science, Software Engineering, or related discipline
- Experience in financial services, preferably Private Banking or Wealth Management
- Knowledge of data privacy, security, and compliance requirements in regulated environments
- Exposure to modern programming languages and frameworks (Java, Python, Angular, React)
- Understanding of UI/UX principles for client-facing platforms
- Certifications in Agile Product Ownership or Cloud Architecture (AWS, Azure)
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple plan options and preventive care highlighted as fully covered. Mental-health support is also emphasized through EAP-style counseling access and app-based support.
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Retirement Support — Retirement benefits are described as meaningful, including an employer match and additional company contributions in some descriptions. Stock purchase features and occasional profit-sharing framing add to the overall retirement-and-wealth picture.
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Leave & Time Off Breadth — Time-off benefits are described as generous, including a substantial PTO bank, paid holidays, and sizeable parental leave. Adoption assistance and emergency backup care are also presented as part of the leave-related support set.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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