Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Patient communications are at the core of our mission—every email, text, and letter we send shapes how patients begin engaging with their care. However, our current communications infrastructure is rigid and difficult to scale, requiring significant effort for customization and slowing innovation. To support our growth, we need a configurable and developer-friendly platform that empowers teams to build seamless, personalized patient experiences on top of it.
We’re looking for a strategic and technically fluent Sr. Platform Product Manager to own and evolve Cedar’s communications infrastructure—from the core engine to downstream logic, vendor integrations, and customer-facing functionality. Your mission will be to make our platform scalable and configurable, enabling teams to deliver more personalized, flexible, and impactful patient communications, while also unlocking new opportunities for business expansion.
This is a high-impact, high-visibility role with direct exposure to executive leadership. You’ll partner with a staff engineer on system architecture and collaborate across engineering, product, operations, and vendor teams to ensure Cedar’s communications remain efficient, adaptable, and best-in-class. If you thrive at the intersection of technical system design and real-world business impact—balancing deep architectural thinking with user-facing applications—this role is for you.
Responsibilities
- Define and drive the product vision, balancing technical scalability and business impact.
- Enhance the communications engine for better automation, personalization, configurability
- Expand platform capabilities including downstream logic and and new client-facing applications
- Streamline developer workflows in collaboration with product, engineering, and operations teams
- Develop and own success metrics to measure platform performance and business impact
- Manage vendor relationships—optimizing costs, performance, and reliability.
- Advocate for platform needs with executive leadership, influencing key investments and strategy.
- Ensure seamless adoption, driving usability and integration across Cedar’s ecosystem.
Required Skills & Experience
- 6+ years of PM experience, with a track record of delivering technical platform products at scale
- Strong technical fluency—comfortable discussing APIs, system architecture, backend scalability
- Experience improving backend systems, including refactoring, scaling APIs, and automation
- Proven cross-team collaboration, aligning product, engineering, operations, and vendors
- Data-driven mindset, skilled at defining success metrics and using insights to drive strategy
- Strong stakeholder management, with the ability to influence exec leadership on investments
- Experience managing third-party vendors (e.g., Twilio) for reliability and cost efficiency.
- Comfortable solving ambiguous problems, leveraging experimentation and limited data.
Bonus Qualifications
- Prior knowledge of the healthcare space (providers, insurance companies, tech companies…)
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $164,050 - $193,000
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
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What We Do
Cedar is the AI-powered healthcare financial experience platform, built for the rising cost and complexity of healthcare payments. We help millions of people every year understand and resolve their medical bills with clarity and compassion, while helping healthcare organizations operate more efficiently. We’re combining AI, smart design, and empathy to fix one of healthcare’s most urgent crises.
Why Work With Us
Built on over a billion patient interactions, our platform unifies billing, payments, coverage, and support into one intelligent solution that learns and adapts, delivering stronger results for providers and more empathetic, affordable experiences for patients. We co-innovate with healthcare leaders to make care more accessible and affordable.
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Employees work remotely.
Cedar has adopted a hybrid work model that enables all Cedarians to work in a way that best serves them. For some, that means working from our NYC HQ. Most, (two-thirds) of our employees work remotely and only come to our office for team on-sites
