Platform Operations Developer

What We Do: 
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
How We Do it: 
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
About the Role:
We are seeking a Platform Operations Developer to join our team. This role is a blend of cloud operations and traditional system administration, with a strong emphasis on automation and modern infrastructure practices. You'll help ensure the reliability, security, and performance of our platform while driving efficiency through code-first approaches.
What You’ll Be Doing
- Manage and operate cloud-native infrastructure across multiple environments.
- Support and maintain core platform services (networking, identity, monitoring, storage, etc.).
- Apply system administration skills to troubleshoot, patch, and optimize workloads.
- Design, build, and improve automation to reduce manual effort and improve reliability.
- Implement and maintain Infrastructure as Code (IaC) and configuration management tools.
- Collaborate with developers, security, and operations teams to enable smooth deployments.
- Contribute to incident response and root cause analysis to continuously improve uptime.
- Support compliance, governance, and best practices for secure and resilient infrastructure.
What We’re Looking For:
- Experience with cloud platforms (AWS, Azure, or GCP).
- Strong background in Linux and/or Windows administration.
- Proficiency with automation and scripting (Python, PowerShell, Bash, etc.).
- Hands-on experience with Infrastructure as Code (Terraform, Pulumi, or similar).
- Familiarity with Kubernetes, containers, and CI/CD pipelines.
- Knowledge of networking, firewalls, and security best practices.
- Experience in monitoring, logging, and observability tools (e.g., Prometheus, ELK, Grafana).
- A mindset of continuous improvement, learning, and collaboration.
Nice-to-Haves:
- Exposure to compliance frameworks (e.g., PCI, SOC 2).
- Familiarity with service meshes, secrets management, or zero-trust networking.
- Experience with hybrid cloud or legacy-to-cloud migration.