As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Drive the technical strategy and long-term success of Ciena's ServiceNow platform while enabling scalable, secure, and business-focused solutions. This role combines platform ownership, solution architecture, and hands-on development to maximize the value delivered through ServiceNow. Success in this role requires the ability to independently assess an established environment and provide technical leadership with minimal knowledge transfer.
How you will make an impact:
- Own the technical direction, architecture, stability, security, and overall health of the ServiceNow platform.
- Independently assess the existing platform, including configurations, customizations, applications, integrations, data models, security, and technical dependencies.
- Design scalable, secure, maintainable, and upgrade-friendly ServiceNow solutions.
- Perform hands-on development, configuration, troubleshooting, and code reviews.
- Ensure solutions follow ServiceNow best practices and use out-of-the-box capabilities wherever practical.
- Define and enforce standards for architecture, development, testing, deployment, documentation, and governance.
- Identify technical debt, platform risks, performance issues, and improvement opportunities.
- Identify opportunities to automate processes, improve user experience, and increase business value.
- Lead complex technical discussions, solution-design sessions, platform upgrades, and root-cause analysis.
- Create and maintain clear technical, architecture, integration, and support documentation.
- Guide developers, administrators, internal teams, and implementation partners.
- 8+ Years Experience as a ServiceNow Platform Lead, Technical Architect, Solution Architect, Lead Developer, or similar senior role.
- Strong ServiceNow development and scripting skills.
- Proven experience designing and delivering complex ServiceNow solutions.
- Strong understanding of ServiceNow architecture, integrations, security, data models, performance, testing, release management, and upgrades.
- Ability to understand an unfamiliar ServiceNow environment independently and become productive quickly.
- Strong problem-solving, analytical, and decision-making skills.
- Excellent verbal and written communication skills.
- Excellent technical documentation skills.
- Ability to work effectively with business stakeholders, technical teams, leadership, and vendors.
- Strong sense of accountability and platform ownership.
- Experience with ITSM, CMDB, Asset Management, App Engine, Service Portal or Employee Center, Automated Test Framework, Discovery, Service Mapping, Performance Analytics and Strategic Portfolio Management.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Minimum 8 years of experience
- Experience as a ServiceNow Platform Lead, Technical Architect, Solution Architect, Lead Developer, or similar senior role
- Strong ServiceNow development and scripting skills
- Experience designing and delivering complex ServiceNow solutions
- Strong understanding of ServiceNow architecture, integrations, security, data models, performance, testing, release management, and upgrades
- Ability to independently understand an unfamiliar ServiceNow environment and become productive quickly
- Strong problem-solving, analytical, and decision-making skills
- Excellent verbal and written communication skills
- Excellent technical documentation skills
- Ability to work effectively with business stakeholders, technical teams, leadership, and vendors
- Strong sense of accountability and platform ownership
- Experience with ITSM, CMDB, Asset Management, App Engine, Service Portal or Employee Center, Automated Test Framework, Discovery, Service Mapping, Performance Analytics, and Strategic Portfolio Management
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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