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Fetch helps people live rewarded, with a vision to create the rewards destination for everyone.
The Role
Investigate suspicious platform activity, fraud, abuse, coordinated threats, and policy evasion. Analyze large datasets, identify patterns and fraud rings, develop and refine rules-based detections, monitor detection performance, and recommend improvements to controls, policies, operations, and enforcement. Document investigations, communicate risks, support incident response, and apply responsible automation to strengthen Trust and Safety protections.
Summary Generated by Built In
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role
The Trust & Safety Detection & Intelligence team identifies, investigates, and helps disrupt fraud, abuse, and other threats across the Fetch platform. The team combines investigative rigor, data analysis, detection development, automation, and cross-functional collaboration to understand emerging risks and develop scalable responses.
As a Platform Integrity Intelligence Analyst, you will investigate suspicious activity, identify emerging abuse patterns, develop and improve fraud detections, and translate your findings into actionable recommendations. You will work with large and varied datasets, assess the performance of rules and automated systems, and help turn individual cases into durable improvements across detection, product, policy, operations, and enforcement.
This is an individual contributor role for someone who is analytically curious, comfortable working through ambiguity, and motivated by understanding how sophisticated actors exploit systems.
Responsibilities
Threat Detection and Investigation
- Analyze account, device, transaction, receipt, redemption, and behavioral data to identify emerging fraud, abuse, coordinated activity, policy evasion, incentive manipulation, and other threats.
- Conduct structured investigations into suspicious activity and emerging abuse patterns, escalating especially complex or novel threats for additional support.
- Identify connections among accounts, devices, identities, transactions, and behaviors to detect coordinated activity and fraud rings.
- Analyze available evidence to help assess the scope, severity, likely root cause, and business impact of identified threats.
- Support incident response by helping validate threats, define affected populations, recommend containment actions, and document lessons learned.
Detection Development and Performance
- Translate investigative findings and known abuse patterns into detection requirements, rules, queries, alerts, dashboards, and scalable monitoring approaches.
- Develop, test, document, and refine rules-based detections in accordance with established quality, governance, and change-management standards.
- Monitor detection performance and investigate changes in alert volume, precision, false-positive rates, coverage, and other indicators of effectiveness.
- Identify false positives, false negatives, detection gaps, and control weaknesses, and recommend improvements that balance fraud prevention with user experience and operational capacity.
Intelligence and Cross-Functional Impact
- Translate fraud intelligence into actionable recommendations for product controls, policy changes, operational processes, enforcement strategies, and partner protections.
- Communicate emerging risks and material findings promptly through established escalation channels.
- Contribute analytical expertise to product launches, control assessments, vendor evaluations, and other initiatives with potential Trust & Safety implications.
- Share threat trends, attacker behaviors, detection learnings, and investigative methods to strengthen collective knowledge across the organization.
Operational Excellence
- Maintain accurate and reproducible documentation of investigative methods, detection logic, assumptions, decisions, limitations, and outcomes.
- Manage assigned investigations, detection enhancements, and project work from intake through completion, communicating progress, risks, and dependencies.
- Handle sensitive user, partner, and investigative information in accordance with applicable privacy, security, and data-handling requirements.
- Use AI and automation responsibly, validating outputs and protecting confidential information while applying independent judgment to decisions.
Minimum Qualifications
- 2+ years of experience in fraud analysis, investigations, threat intelligence, trust and safety, risk operations, cybersecurity, data analysis, or a related field or equivalent practical experience.
- Proficiency using SQL to query, join, validate, and analyze large datasets.
- Demonstrated ability to investigate ambiguous or complex activity, identify meaningful patterns, and reach evidence-based conclusions.
- Experience developing, evaluating, or improving fraud rules, risk controls, alerts, monitoring, or investigative workflows.
- Working knowledge of detection-performance concepts such as precision, false positives, false negatives, coverage, baselines, anomalies, and behavioral change.
- Ability to quantify risk and communicate findings through clear documentation, data-supported recommendations, and concise presentations.
- Strong organizational skills and the ability to manage multiple investigations or projects with limited supervision.
Preferred Qualifications
- Experience in loyalty or rewards abuse, marketplace integrity, account abuse, e-commerce fraud, promotional abuse, or consumer-platform Trust & Safety.
- Familiarity with anomaly detection, device intelligence, identity risk, or behavioral analytics.
- Experience working with rules engines, case-management systems, version-controlled detection logic, or third-party fraud-prevention platforms.
- Familiarity with adversarial behavior, fraud-ring analysis, incident response, or the investigation of coordinated and rapidly evolving threats.
- Experience using or building AI-assisted workflows, automation, or analytical tools to improve detection development, case enrichment, investigative efficiency, monitoring, or decision support while maintaining appropriate human oversight.
- Experience translating investigative findings into product, policy, operational, or enforcement improvements.
What You’ll Bring
- Investigative curiosity and a desire to understand how and why abuse occurs.
- Sound judgment when evidence is incomplete, conflicting, or rapidly changing.
- A disciplined approach to testing hypotheses and documenting conclusions.
- A balance of analytical depth, operational urgency, and awareness of user and partner impact.
- A commitment to measurable outcomes, responsible automation, and continuous improvement.
- Clear, direct communication and a willingness to constructively challenge assumptions.
- Respect for different perspectives and a collaborative approach to solving difficult problems.
Success in This Role
Success in this role means producing intelligence and detections that lead to better decisions and more durable protections.
You will be successful when:
- Emerging abuse patterns are identified, investigated, and escalated with appropriate speed and rigor.
- Investigations clearly explain the behavior, affected population, impact, confidence level, and recommended response.
- Detection changes demonstrate measurable improvements in coverage, precision, investigative efficiency, or time to detection.
- False positives, control gaps, and unintended consequences are identified and addressed promptly.
- Stakeholders can use your findings to make informed product, policy, operational, enforcement, and partner-risk decisions.
- Investigative learnings are converted into reusable detections, documentation, monitoring, and institutional knowledge.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $68,000-$81,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Skills Required
- 2+ years of experience in fraud analysis, investigations, threat intelligence, trust and safety, risk operations, cybersecurity, data analysis, or a related field, or equivalent practical experience
- Proficiency using SQL to query, join, validate, and analyze large datasets
- Ability to investigate ambiguous or complex activity, identify meaningful patterns, and reach evidence-based conclusions
- Experience developing, evaluating, or improving fraud rules, risk controls, alerts, monitoring, or investigative workflows
- Working knowledge of precision, false positives, false negatives, coverage, baselines, anomalies, and behavioral change
- Ability to quantify risk and communicate findings through documentation, data-supported recommendations, and presentations
- Strong organizational skills and ability to manage multiple investigations or projects with limited supervision
- Experience in loyalty or rewards abuse, marketplace integrity, account abuse, e-commerce fraud, promotional abuse, or consumer-platform Trust and Safety
- Familiarity with anomaly detection, device intelligence, identity risk, or behavioral analytics
- Experience with rules engines, case-management systems, version-controlled detection logic, or third-party fraud-prevention platforms
- Familiarity with adversarial behavior, fraud-ring analysis, incident response, or coordinated-threat investigations
- Experience using or building AI-assisted workflows, automation, or analytical tools for detection and investigation
- Experience translating investigative findings into product, policy, operational, or enforcement improvements
Fetch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fetch and has not been reviewed or approved by Fetch.
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Healthcare Strength — Benefits information points to comprehensive medical, dental, vision, and life insurance coverage. Feedback suggests employees value the strong health offerings alongside mental-health support.
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Leave & Time Off Breadth — Policies include flexible or unlimited PTO, paid holidays and sick days, bereavement (including pet) and natural-disaster leave. Feedback suggests time-off breadth is a standout element of the package.
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Wellbeing & Lifestyle Benefits — Wellness programs, 1:1 coaching, Gympass, team workouts, and nutrition counseling are provided. Office and remote perks such as home-office stipends, snacks, and pet-friendly spaces further enhance lifestyle support.
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The Company
What We Do
Through Fetch Points, the platform transforms everyday actions into rewarding moments, with more than $1 billion in Fetch Points awarded to date. Every day, more than 13 million receipts are submitted on Fetch, creating visibility into $212 billion in gross merchandise value and delivering the largest retail-agnostic, SKU-level view of household spending. This unmatched dataset powers Fetch as an outcomes-based advertising platform that acquires and retains lifelong consumers.
Why Work With Us
At Fetch, we back your ambition. You’ll have the scope, trust, and opportunity to turn bold ideas into meaningful impact for millions of people. Our builder-minded, high-agency, low-ego culture gives you room to shape what comes next and grow in ways that last, all while helping people live rewarded.
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