Platform Engineering Manager

Nextiva is currently seeking bright and talented individual for a Platform Engineering Manager position to join our expanding voice platform engineering team. The position is responsible for managing and leading a team of high-performing platform, DevOps and voice engineers, focused on the integration, supportability, and engineering of voice platforms. This role has a strong focus around supporting the software development organizations, interacting with, and providing systems too, in addition to co-joining on the CI/CD process of delivering carrier grade voice quality systems to our customers.  A commitment to collaborative problem solving, delivery and execution excellence, and solid procedural frameworks is essential.  The candidate must be self-driven, highly motivated, have a sharp eye and attention to detail, responds quickly when needed, and has sound decision making skills. 

 As a Platform Engineering Manager, your team will assist in the development and implementation of automating the build process, tooling needs for running platform operations, and developing automation testing for quality assurance of delivered platforms. You will assist in the design and execution of project starts, facilitate and drive project milestones, provide logistical input for tactical planning and execution, allocating staffing resources and deliverables. 

The responsibilities of a Platform Engineering Manager range from: working with senior level leaders, product managers, program/project managers, and other stakeholders to implement and deploy cloud based related technology platforms.  You lead a team that will develop and define the software frameworks for tooling and automation, build and assist operations teams in building, integrating observability tools, and engineering support of internal teams. 

Key Responsibilities 

• Lead and organize the team to meet core engineering schedules / technical roadmaps and commitments to ensure that they deliver the highest value
• Participate in and facilitate aspects of quarterly planning, refinement, milestones, and KPI’s
• Plan and allocate resources in teams to meet expectations on medium and long-term roadmaps
• Facilitate the development cycle of engineering tooling and automation codebase and framework
• Support leadership in life cycle management and strategic planning
• Management of large-scale distributed systems including life cycle, deployment logistics, and management information base
• Define, implement, and maintain engineering schedules
• Define and build reoccurring project templates to optimize workflows and efficiencies
• Managing the day-to-day operations of the team and resolving conflicts between project delivery times
• Facilitate development and knowledge sharing processes, personal growth within the team
• Establish and enhance metrics, process, workflows, and engineering documentation
• Help to attract and retain a team of highly skilled Engineering professionals that are well aligned in their understanding of both company and departmental objectives, direct and evaluate their work, and provide feedback and guidance to ensure skills remain relevant
• Continuously improve how the team functions and delivers maintenance and capacity
• Supporting agent for incidents and escalations to the Platform Operations team
• Supporting agent for peer reviewing change requests and related Change Management questions

 Qualifications 

• At least 3+ years of technical leadership role, with 2 years’ experience in people management role, with 6+ years in systems and platform engineering technical roles
• A software development and operational background with experience in real-time communications voice infrastructure including mobility; preferred knowledge of FreeSWITCH, Kamailio and Coturn
• Solid understanding of public cloud space (GCP preferred) infrastructure, security compliance, IaC, build and deployment methodologies
• Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python
• Solid understanding of CI/CD and distributed architectures, ability to read and troubleshoot Java code base
• Solid knowledge of WebRTC and VoIP related to protocols and architecture 
• Strong systems reliability engineering including capacity planning, performance, scalability and life cycle management
• Solid SRE best practices, including reliability, monitoring, availability, and incident response
• Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills
• Ability to multi-task, prioritizing multiple objectives and initiatives
• Able to work in a team environment and with a diverse group
• Flexibility in working times with Nextiva international employee base

Competencies

• Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner. 
• Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged. 
• Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. 
• Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience. 
• Documentation – Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories. 
• Core Technology and Industry Knowledge – Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms. 

Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. 

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

The expected hiring range is $115,000 - $204,400. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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