Platform Engineering Manager - Productivity Engineering

Summary

The Platform & Engineering Manager for Productivity Engineering is accountable for executing the strategy aligned to business priorities and target architecture, platform engineering, operations, security, adoption and continuous improvement of M&S's enterprise productivity and collaboration platforms, including: Microsoft 365, Microsoft 365 Copilot, Power Platform / UiPath, Microsoft Exchange Online, Microsoft Teams, SharePoint Online, Viva Services, Copilot Studio, Enterprise Messaging & Collaboration Services

The role owns the platform engineering roadmap, security, operational health and long-term evolution of these services, ensuring they deliver secure, resilient and high-value colleague experiences.

This leader drives engineering excellence across internal and partner engineering teams while enabling adoption of secure AI, automation and collaboration capabilities that improve colleague productivity and business outcomes.

The role combines platform ownership, engineering leadership, operational accountability and people leadership to ensure productivity platforms remain secure, cost-effective, innovative and aligned to organisational strategy.

You will be the platform owner, not just a platform admin. A people leader, not just a technical specialist. A retail business productivity service designer, not just an information worker tooling manager.

What you'll do

• Own and deliver the enterprise productivity platform strategy, roadmap and lifecycle, ensuring alignment with business priorities, architecture, security and governance standards.

• Lead engineering teams across Microsoft 365, Teams, Exchange, SharePoint, Power Platform, Copilot and related services, driving automation, resilience and operational excellence.

• Enable secure adoption of collaboration, automation and AI capabilities, including governance for M365 Copilot, Copilot Studio, Agents and Power Platform integrations.

• Maintain service reliability, platform security, compliance, operational health, incident management, continuous improvement and cost optimisation across productivity services.

• Build and coach high-performing engineering teams while managing stakeholders, vendors, partners and budgets to deliver measurable colleague and business value.

Who you are

• Enterprise productivity platform leadership, with significant experience owning and leading Microsoft 365, Teams, Exchange Online, SharePoint, Viva, Copilot and Power Platform services at scale.

• Strong technical architecture and engineering capability, including platform design, automation, observability, SRE practices and operational resilience.

• Security, compliance and governance expertise across critical enterprise platforms, including AI governance and secure Copilot adoption.

• People leadership and delivery management skills, with experience leading internal, outsourced and remote engineering teams to deliver through others.

• Stakeholder, vendor and partner management skills, including roadmap ownership, investment planning, risk management and communication with senior technical and business teams.

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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