We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Harmoney runs a mature cloud platform on GCP that powers our consumer lending platform. We're now growing our Platform Engineering practice, and you'll be one of the people who shapes it. This is a broad, high-leverage role: you'll operate and evolve a substantial platform while laying the foundations that let the business innovate safely, especially as we adopt AI.
You'll work alongside our existing platform team engineers and the Cloud Platform Lead in a small, high-trust, SOC2-conscious team, owning meaningful problems end-to-end and helping define how the practice operates as it matures. [Platform Engineer JD | PDF]
Responsibilities:Key responsibilities include, but are not limited to:
- Enable safe AI adoption: Build foundations that allow responsible AI innovation, including vendor discovery, security reviews, AI observability, and cost visibility, while establishing guardrails.
- Deliver platform capabilities: Support initiatives such as API overhaul, governance of customer auth systems, platform operations, and technical debt reduction.
- Maintain scalability and stability: Run platform and infrastructure upgrades, improve security, and develop reusable infrastructure patterns.
- Drive cost efficiency: Improve cost visibility (compute and AI), optimize configurations, and apply cost-saving strategies.
- Improve developer experience: Enhance deployment pipelines, observability, documentation, and change management.
- Strengthen incident and alert management: Improve alerting standards, resolution processes, and metric retention.
- Uphold security and compliance: Maintain IAM, secrets management, and audit/change controls aligned with compliance requirements.
- Help build the practice: Contribute to standards, ADRs, runbooks, and ways of working. [Platform Engineer JD | PDF]
- 3+ years in platform / DevOps / SRE / cloud infrastructure engineering.
- Hands-on experience with a major public cloud (GCP preferred) and Kubernetes (GKE or equivalent).
- Experience maintaining and upgrading live platforms (e.g., version upgrades, capacity tuning, incident response).
- Experience in regulated or security-sensitive environments (e.g., financial services, SOC2/ISO) is a strong advantage.
- Comfortable with ambiguity, especially in emerging areas like AI enablement. [Platform Engineer JD | PDF]
- Infrastructure as code: Terraform expertise with reusable patterns.
- Kubernetes & GitOps: GKE, Helm, ArgoCD, and GCP services (IAM, networking, Cloud SQL, Secret Manager).
- Observability & incident management: Tools like Grafana, Prometheus, Loki.
- Cost & performance optimization: Ability to identify savings and optimize workloads.
- CI/CD & automation: Git-based workflows, GitHub Actions, scripting (Bash/Python/Go).
- Workflow/streaming platforms: Kafka exposure preferred.
- AI-readiness mindset: Interest or experience in AI/LLM observability, cost management, and AI-enabled operations. [Platform Engineer JD | PDF]
Join the A-Team and experience the A-Life!
Skills Required
- 3+ years in platform / DevOps / SRE / cloud infrastructure engineering
- Hands-on experience with a major public cloud and Kubernetes (GKE or equivalent)
- Experience maintaining and upgrading live platforms (version upgrades, capacity tuning, incident response)
- Infrastructure as code: Terraform expertise with reusable patterns
- Kubernetes & GitOps: GKE, Helm, ArgoCD, and cloud services (IAM, networking, Cloud SQL, Secret Manager)
- Observability & incident management: Grafana, Prometheus, Loki
- CI/CD & automation: Git-based workflows, GitHub Actions, scripting (Bash/Python/Go)
- Experience in regulated or security-sensitive environments (e.g., financial services, SOC2/ISO)
- Workflow/streaming platforms: Kafka exposure
- Interest or experience in AI/LLM observability, cost management, and AI-enabled operations
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
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