Platform Engineer

The customer is at the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering engineers with the resources to solve critical problems for the future of the business and technology partners, which is why we need you.

We are seeking motivated engineers, who are obsessed with delivering quality service and value, are forward-thinking problem solvers, who love to learn from both successes and failures. You are passionate about the “Why” and like to seek out answers to understand how we do things and how we can continuously improve. You are excited to build and support DevOps platforms to help provide enablement to our Engineering squads. Supporting them to realize and refine their Continuous Integration/Continuous Delivery practices and providing real value to their day-to-day software development lifecycle.

We are growing, and we are looking for a DevOps Platform Engineer for our team!

Position Responsibilities:

• Complete evaluation, identification, and automation for the administration of various tools used in the DevOps Engineering Infrastructure

• Develop, build and maintain pipeline automation scripts and process

• Support and maintain the DevOps tooling platforms, including participation in an off-hours on-call rotation. Select regular working hours will overlap Monday–Friday with Canada Eastern Time business hours.

• Apply organizational and problem-solving abilities that enable you to manage through creative abrasion.

• Leverage strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.

• Collaborate with product managers, software engineers, and operations engineers to uncover pain points and opportunities to deliver new business value through innovative platform solutions.

• Participating in ideation and brainstorming sessions to devise creative platform solutions. We need and value fresh ideas!

• Leading various investigative "Spikes" in order to mitigate technical uncertainty and risk.

• Be part or lead some initiatives to develop and improve standards, practices and methodologies.

• Working closely with the Technical Product Owner to refine the Product Backlog including providing initial estimates and actively participating with the weekly Look Ahead meetings.

• Promote a co-operative work environment through building relationships with our stakeholders and driving enhancements to the end-to-end process (workstation to production)

• Collaborate with architects and solution delivery leadership to understand, design and deliver platform desired state configuration

• Delver implementation of production reliability and usage metric capture, targeting logging, monitoring, and automated insight’s, optimize user experience by collaborating with platform users to understand context and challenges

• Mentor and coach other platform engineers on the team as required

Required Qualifications:

• Platform technical delivery services (3 to 5 years)

• Advanced knowledge of Docker and Kubernetes clusters (Azure Kubernetes Service knowledge is a plus)as well as other components supporting a highly automated, resilient engineering platform

• Experience working with Public/Private/Hybrid cloud architecture (PaaS), preferably Azure, AKS, Azure SQL, etc.

• Knowledge or experience with SCM tools and best practices (GIT, Jenkins, GitHub Actions, Artifactory, SonarQube, Snyk, GitGuardian)

• Knowledge of Configuration Management tools (Chef, Ansible, etc.,)

• Experience with OS platforms such as Linux, Unix and Windows

• Experience with scripting languages such as Bash, PowerShell, etc.

• Experience with networking protocols such as TCP, UDP, HTTP, etc and network security protocols such as SFTP, HTTPS, TLS, etc

• Experience with Platform monitoring and continuous improvement

• Experience administering and configuring web server technologies (Apache, WebLogic, Nginx, etc.,)

• Experience with Database Technologies such as MS SQL, Oracle, DB2 and query languages such as PSQL, TSQL

• Working with Agile and Lean solution delivery models and tools

Preferred Qualifications:

• Use AI assistants and agents (e.g., GitHub Copilot and internal copilots/agents) to improve speed and quality of coding, documentation, troubleshooting, and planning for platform initiatives. 

• Design and contribute to AI agent setups and workflows for engineering teams, including defining and integrating tools and systems agents can interact with (source repositories, CI/CD platforms, ticketing systems, knowledge bases, etc.). 

• Champion an “AI excellence” culture by identifying and documenting effective AI usage patterns, creating reusable examples and templates, and sharing best practices across the team.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].