Platform Due Diligence Agent

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Under KYC's newest Platform Pillar team called 'Platform Due Diligence', your mission is to support Wise due diligence needs for our Customers of Wise's Platform Partnership initiative according to Wise’s internal risk-based approach, appetite, and policy.

What You’ll Actually Do! 

You will be a member of Wise’s Partnerships team to help provide skilled onboarding support to customers of Wise Partners who utilise Wise's platform/API services:

• Ensuring that we offer an excellent due diligence support and onboarding experience specialised attention for platform end-customers;

• Reviewing CDD/EDD documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers;

• Identifying, gathering data to supporting and escalating product issues (bugs); 

• Helping to improve existing processes by providing daily feedback to specialists or team lead (onboarding, tooling, training, mentoring);

• Working with other Due Diligence teams to expand PDD coverage to all necessary regions;

• Having a deep understanding of different platform building blocks, verification models, customer models, country risks and regulatory requirements across multiple geographies;

• Performing Due Diligence on existing, new and/or potential platform end-customers based on risk mitigation controls and certain trigger events;

• Providing guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

• Assessing Risk level of referred profiles that may or may not meet the risk criteria expected from escalations, collaborating with appropriate stakeholders;

• Keeping up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDD.

Qualifications

A Bit About You! 

• You have 1-3 years of experience with financial crime, KYC/CDD, and/or operational processes in a financial space. (Dealing with business accounts is a plus) 

• You have excellent written and verbal English, other languages are a plus.

• You have excellent organizational skills, attention to detail, ability to multi-task, and self-organized

• You have strong knowledge of Wise internal tooling

• You are a strong communicator with passion to build and manage cross-team relationships

• You're punctual, independent, self-starter with the drive to get things done

• You have strong analytical skills to identify risks associated with verification, as well as areas of processes in need and is quick to communicate and level up the team on the same.

• You are able to synthesize complex requests from multiple parties into tangible deliverables within relevant deadlines.

• You understand Wise products and verification models well, know how to differentiate customers by use case and to clearly communicate details, needs and reasons surrounding customer onboarding status.

Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect.

Additional Information

If you’re ready to take on a challenging and rewarding role, apply now and become part of our global team at Wise!

• Reports to: Kyle Van Horn

Benefits: 

💸 $28.50 hourly

🚀 RSU’s in a rapidly growing company

💻 Flexible working model – During the first six months, you’ll be in office everyday of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.

✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

💪 An annual self-development budget

🩺 Medical, dental, & vision insurance – including HSA and FSA options

💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

🏝️ A paid 6-week sabbatical leave after four years

👶🏼 18-weeks of paid parental leave, after a year with us

💰 401k with up to a 4% employer match

🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

Click HERE for more info on our benefits (Austin)

Interview Process:

• Application 
• Take Home Test
• 60 min Final Interview
• Offer

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.