Company Description
We're looking for a Chargeback and Recovery Agent for the Payment Operations team to join us in the Austin office.
Chargeback & Recovery is a team dedicated to prevention and mitigation of risks derived from chargebacks and other types of payment processing errors. Our mission is to minimise the impact of materialised loss on our customers and products. We have an awesome team of 22 people, who work closely together with risk & controls, operational and product teams to get things done. As an agent in Chargeback and Recovery team, you are directly involved in recovery operations and assisting our customers with resolving any payment-related issues.
Job Description
Here’s how you’ll be contributing to Chargeback and Recovery Team:
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Provide world-class customer support via email and phone channels to facilitate seamless flow of customer funds.
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Help customers resolve issues related to direct debit chargebacks and other types of payment errors
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Knowing chargeback processes and contributing to prevention and recovery of any uncollected funds
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Work closely with the Product and Operational teams to identify actionable areas of improvement
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Monitor and analyse domain related data, report abnormalities, contribute to operational improvements and team development
Qualifications
About you:
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Your verbal and written English skills are excellent. If you speak other languages then that’s a plus!
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You have experience working in a customer-facing role
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You are punctual and have a strong attention to detail
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You are good with routine but can also adapt and keep up with fast changes
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You are proactive and independent but also know how important good team-work is
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You can make decisions in critical situations and have the ability to multitask
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You are able to prioritise your work based on the level of urgency and impact
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You’re eligible work in our Austin office
Schedule Requirements
This role requires a set schedule, which will include one weekend day. Typical schedule options may include Tuesday to Saturday or Sunday to Thursday.
Exact days and hours will be confirmed during onboarding.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
