The Role
Support and maintain the Adobe Workfront application platform, ensuring reliability, scalability, performance, and high availability. Responsibilities include SLA-based platform support, system monitoring, user management, deployments, upgrades, troubleshooting, documentation, vendor coordination, and continuous improvement. The role requires Workfront and ticketing-tool experience, technical troubleshooting skills, ability to inspect code and configurations, global application support experience, strong communication, customer service, and collaboration skills.
Summary Generated by Built In
The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
Job Description:
Key Responsibilities -
- Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
- Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
- Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
- Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
- Ensure application support documentation is maintained and stored in a central repository.
- Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.
Experience and Skills and Knowledge
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
- Knowledge and ability to interrogate code and configs to fix issues.
- Experience supporting global applications/platforms.
- Strong delivery focus and passion for quality and innovation.
- Problem-Solver and solutions-orientated.
- Excellent written and oral communication skills.
- Strong, vibrant inter-personal skills in both a group and one-to-one settings.
- Strong customer-service orientation.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to research application issues and products.
- Self-motivated and directed.
- Keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentSkills Required
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Experience with Adobe Workfront
- Experience with ServiceNow or similar ticketing tools
- Knowledge and ability to interrogate code and configurations to fix issues
- Experience supporting global applications or platforms
- Strong written and oral communication skills
- Strong interpersonal and collaboration skills
- Strong customer-service orientation
- Ability to communicate technical ideas in user-friendly language
- Ability to research application issues and products
- Experience working in a team-oriented, collaborative environment
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The Company
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
