- Preference will be given to candidates in the vicinity of Chattanooga, TN.
- On-call rotation is required with a schedule of 1 week, every 7 - 8 weeks, starting approximately 60 days into the role.
- Working hours must align to Eastern Standard Time.
- Sponsorship is unavailable for this role.
Job Responsibilities
- Maintaining and monitoring applications to ensure performance and availability.
- Applies standard operational concepts, techniques, and procedures to provide assistance in the development of support activities.
- Resolving escalated issues pertaining to platform applications. Executing update/enhancement releases, and coordinate with a third party vendor as needed.
- Developing policies and procedures for infrastructure platforms.
- Must be willing to adjust schedule to perform maintenance and upgrades outside of business hours and be part of an on-call rotation.
Job Qualifications
Education
- Bachelor's degree in Computer Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 4 years of professional experience.
Experience
- 3 years - Experience in a platform/release support role required.
Skills/Certifications
- Knowledge of infrastructure platforms, including application releases and upgrades.
- Systematic, fact based decision making and problem solving.
- Strong inter-personal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures.
- Exceptional work ethic, high sense of urgency, driven, self-motivated, highly accountable with strong initiative and passion.
- Ability to clearly articulate ideas, problem/solution/business value descriptions that can be understood by a broad audience.
- Organization skills and ability to work on multiple projects and/or assignments simultaneously.
Number of Openings Available
1Worker Type:
EmployeeCompany:
BCBST BlueCross BlueShield of Tennessee, Inc.Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
Skills Required
- Bachelor's degree in Computer Information Systems or related field or equivalent experience
- 3 years of experience in a platform/release support role
What We Do
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. Our mission is simple: peace of mind through better health. We're an independent, not-for-profit, locally governed health plan company – meaning we live and work alongside our Tennessee business customers and plan members. Our 6,000 employees across the state have built our strong reputation for integrity, excellent service and community leadership. But we are also part of the BlueCross BlueShield Association, a nationwide association of health care plans. Because of this, our plan members have access to the same quality health benefits while traveling or living out of state that they have while in Tennessee. © 2018 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
