JOB SUMMARY
This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgement and discretion to collaborate with customers on complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Uses functional and organizational knowledge to mentor Associate and Intermediate Business Systems Analysts. Leads project teams or actively participate as subject matter expert (SME) on moderately complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts ). Acts as face to the customer. Resolves very complex issues (may involve multiple systems) while understanding potential regulatory risk exposure and customer service & financial impacts. Acts as a SME on how moderately complex new enhancements/applications are developed using advanced level of understanding of end-to-end process and clear understanding of potential integration issues. Requires advanced level of understanding the end systems impact of changes across multiple/diverse systems (including regulatory risk exposure, customer service & financial
impacts).
ESSENTIAL RESPONSIBILITIES
Planview Portfolios Administration
Demonstrated experience administering Planview Portfolios including:
- User, group, and role administration
- Security model configuration
- Access provisioning and deprovisioning
- Screen, menu, and navigation configuration
- Object and attribute management
- Lookup and reference table administration
- Organizational structure management
- Financial structure administration
- Resource management configuration
- Portfolio hierarchy management
Workflow & Automation Configuration
Experience configuring and supporting:
- Lifecycle management
- Scripted Dialogs
- Conditional logic
- Automated notifications
- Approval workflows
- Stage-gate processes
- Demand management workflows
- Project intake processes
- Governance checkpoints
- Automated field updates
Preferred Knowledge
- Lifecycle state transitions
- Business rules configuration
- Workflow troubleshooting
- Workflow optimization
Demand, Project, and Portfolio Management
Strong understanding of:
- Demand intake processes
- Project governance
- Portfolio management
- Strategic planning
- Resource capacity planning
- Financial planning and budgeting
- Capital and operational expenditure tracking
- Benefit realization planning
- Program management concepts
Planview Reporting & Analytics
Experience developing and maintaining:
- Planview reports
- Executive dashboards
- Operational dashboards
- Governance dashboards
- Portfolio health reporting
- Resource utilization reporting
- Financial management reporting
- Data quality reporting
Preferred
- Power BI integration
- Executive KPI development
- Data visualization
Data Governance & Platform Quality
Experience supporting:
- Data quality initiatives
- Field rationalization efforts
- Configuration governance
- Reference data management
- Taxonomy management
- Audit reviews
- Compliance reporting
Responsibilities include:
- Identifying unused data structures
- Reviewing obsolete fields and forms
- Reducing technical debt
- Maintaining platform standards
- Supporting governance processes
Multi-Product Planview Experience
Planview Enterprise Architecture (EA)
Knowledge of:
- Application inventories
- Technology inventories
- Business capabilities
- Capability mapping
- Architecture roadmaps
- Investment planning
- Application lifecycle management
Planview AgilePlace
Experience with:
- Board administration
- Kanban configuration
- Team workflows
- Value stream management
- Metrics and reporting
- Work item configuration
Planview ProjectPlace
Experience with:
- Workspace administration
- User provisioning
- Collaboration features
- Document management
- Board configuration
- Reporting
Technical Administration Requirements
Integrations
Experience supporting integrations between Planview and:
- Microsoft Entra ID (Azure AD)
- Jira
- ServiceNow
- SAP
- Workday
- Power BI
- Microsoft Teams
- SharePoint
Skills include:
- Data mapping
- API troubleshooting
- User synchronization
- Integration monitoring
- Error analysis
Release & Environment Management
Experience with:
- Development environments
- Test environments
- Production environments
- Configuration migrations
- Release planning
- Regression testing
- SaaS release reviews
Responsibilities include:
- Evaluating quarterly Planview releases
- Impact assessments
- Regression testing coordination
- Promotion governance
- Release documentation
Governance & Operating Model Support
Experience participating in or supporting:
- Platform governance boards
- Change Advisory Boards (CAB)
- Enhancement intake processes
- Prioritization reviews
- Platform roadmaps
- Standards reviews
- Operational reviews
Preferred understanding of:
- RACI models
- SaaS governance frameworks
- Configuration management practices
- Service management processes
Key Success Factors
- Planview Portfolios Administration
- Lifecycle and Scripted Dialog configuration
- Data governance and platform cleanup
- Executive dashboard and reporting development
- Environment promotion and release management
- Security role and access management
- Business process analysis and stakeholder engagement
- Integration support and troubleshooting
- Multi-product Planview ecosystem knowledge (Portfolios, EA, AgilePlace, ProjectPlace)
- Governance operating model participation
EDUCATION
Required
- Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
Substitutions
- None
Preferred
- None
EXPERIENCE
Required
- 5 - 7 years in IS/IT
LICENSES AND CERTIFICATIONS
Required
- None
Preferred -Highly Desired
- Planview Administrator Training
- Planview Portfolios Administration Training
- Planview Reporting Training
- Agile and Scrum Fundamentals
- ITIL Foundation
Preferred
- SAFe Practitioner
- Power BI Certification
Language (Other than English)
None
Travel Required
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Remote
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Rarely
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$79,300.00Pay Range Maximum:
$127,100.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's degree in Business Management, Information Technology, Information Systems, or a related field
- 5–7 years of experience in IS/IT
- Experience administering Planview Portfolios, including users, roles, security, access, objects, attributes, organizational structures, financial structures, resources, and portfolio hierarchies
- Experience configuring Planview workflows, lifecycle management, scripted dialogs, conditional logic, notifications, approvals, stage gates, demand management, project intake, and governance checkpoints
- Understanding of demand intake, project governance, portfolio management, strategic planning, resource capacity planning, financial planning, budgeting, expenditure tracking, benefit realization, and program management
- Experience developing and maintaining Planview reports, executive dashboards, operational dashboards, governance dashboards, portfolio health reports, resource utilization reports, financial reports, and data quality reports
- Experience supporting data quality, configuration governance, reference data, taxonomy management, audit reviews, and compliance reporting
- Experience with Planview Enterprise Architecture, AgilePlace, and ProjectPlace
- Experience supporting integrations with Microsoft Entra ID, Jira, ServiceNow, SAP, Workday, Power BI, Microsoft Teams, and SharePoint
- Experience with data mapping, API troubleshooting, user synchronization, integration monitoring, and error analysis
- Experience with development, test, and production environments, configuration migrations, release planning, regression testing, and SaaS release reviews
- Planview Administrator Training
- Planview Portfolios Administration Training
- Planview Reporting Training
- Agile and Scrum Fundamentals
- ITIL Foundation
- SAFe Practitioner
- Power BI Certification
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
