- Serves as the lead writer for the daily Plan Communications newsletter, writing 40% of annual content and runs daily editorial and production process. Performs ongoing surveillance of external environment including newsletters, blogs, online resources and more for implications to health care industry and BCBS system ensuring timely, quality content is included in publications.
- Manages production cycle, including coordinating the multi step daily review process to achieve deadlines and adhere to BCBSA, AP styles and quality control procedures. Distributes daily Newsletter five days per week, featuring original content.
- Supports Plan Communications workgroups and leadership forums through agenda development, meeting coordination, materials preparation and follow-up documentation. Contributes to effective collaboration and alignment across the System.
- Leverages readership metrics, feedback, engagement data and emerging AI tools to assess communication accuracy and effectiveness. Presents insights to key stakeholders.
- Performs regular target audience analysis. Identifies opportunities for continuous improvement and implements enhancements to increase reach, relevance and engagement.
- Coaches team members and content contributors across BCBSA to teach Smart Brevity and incorporate diverse content on key topics related to the BCBS System North Star.
- Supports creation of additional executive / leadership newsletters, incorporating Smart Brevity and BCBSA style as needed.
The posting range for this position is:
92,787.88 - 122,529.02Qualifications:
Education
- Required Bachelor's Degree or equivalent work experience
Experience
- Required 5+ Years communications experience in a corporate/matrixed environment
Knowledge Skills and Abilities
- Excellent verbal and written communication skills including the ability to translate key messages into appropriate communications and ability to articulate digital strategy and tactics at all levels; translate complex data analytics into easy-to-understand concepts
- Problem solving and interpersonal skills
- Prioritization skills; ability to manage multiple, competing priorities
- Ability to provide strategic leadership and direction to team members, as well as internal and external stakeholders, to achieve results
- Ability to define key messages and deploy through myriad channels
- A strategic mindset and approach with a track record of turning ideas into successful actions and activations
- Executive presence with the ability to build positive coalitions between sometimes disparate parties
Extra Posting Information:
Minimum of 5 years of communications experience in a corporate/matrixed environment experience with integrated communications planning and implementation experience using multiple communications channels (print and email communication, presentations, multimedia) to disseminate messaging and information
Healthcare industry experience with a deep understanding of the forces shaping the industry
#LI-Hybrid
The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.
We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Skills Required
- Bachelor's degree or equivalent work experience
- 5+ years communications experience in a corporate/matrixed environment
- Experience with integrated communications planning and multi-channel implementation (print, email, presentations, multimedia)
- Proven experience as a lead writer/editor for newsletters or regular communications (daily production experience)
- Familiarity and experience using Smart Brevity and newsletter technologies
- Ability to leverage readership metrics, engagement data, and emerging AI tools to measure and improve communications
- Excellent verbal and written communication skills, including translating complex data into clear messaging
- Ability to manage production cycles, multi-step review processes, and adhere to style/quality control standards
- Strategic leadership skills, ability to coach team members and align stakeholders
- Healthcare industry experience with deep understanding of forces shaping the industry
What We Do
Blue Cross Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. BCBSA provides health care insights through The Health of America Report series and the national BCBS Health Index.
