Physical Damage Internal Business Unit Manager (Hybrid)

The Physical Damage Business Unit Manager provides tactical leadership to the development teams of the Physical Damage and Subrogation of the Auto Claim division. The incumbent is responsible for the daily operations of the business unit and assists the Division Manager in defining the Strategic direction of claim settlement within the culture of NYCM Insurance.

The Physical Damage Business Unit Manager must demonstrate expert knowledge of the positions within the Division and is ultimately responsible for the decisions made by the Supervisors and any other direct reports within the Division.  Ensures compliance with best practice and regulatory standards through regular review and coaching; provides evaluation guidance; works with division partners (supervisory teams and division management) to fulfill performance objectives and reporting; develops and executes assigned action plans.

Duties & Responsibilities:

• Assists the Division Manager in carrying out the corporate strategic plans (KST), long term goals, and short-term goals.
• Works with the Division Manager by providing input for decision making, obtaining and communicating feedback/challenges.
• Communicates why, where, and how we are getting there/meeting the long-term and short-term goals.
• Exhibits mostly a tactical perspective; priorities that the Division Manager has defined as most important and develops the plans to make them happen (the “how” we are getting there).
• Responsible for the daily operations of all the areas of Business Units within the teams and priorities within each unit.
• Allocates resources to the most important projects and initiatives.
• Assists in carrying out the divisional budget.
• Makes hire/fire/salary decisions for the Business Unit within the Division.
• Develops, cultivates, mentors, coaches, and evaluates the Supervisors and any other direct reports under his/her direction.
• Monitors, analyzes, and ensures activities within the Business Unit meet expected company standards/goals.
• Communicates results to Division Manager, other Business Unit Managers as applicable, and other NYCM divisions.
• Measured on results expected.
• Promotes and upholds the positive image of our corporate values.
• Actively participates in and promotes collaboration across teams

Requirements:

• Bachelor's degree OR 5+ years demonstrated experience in leading, coaching, and mentoring teams. 
• Experience in the applicable Division/Business Unit preferred.
• Internal leadership development programs (e.g. EEJ, LDP, etc.) completed OR relevant leadership education preferred.
• 3+ years experience and knowledge as a Supervisor in applicable field is preferred.
• Demonstrated experience in leading, coaching, and mentoring teams.

Qualifications/Skills: 

• Excellent leadership skills.
• Ability to motivate Supervisors and any direct reports.
• Excellent interpersonal and verbal/written communication skills.
• Able to execute effectively, build strong teams, and lead change with courage.
• Loyal, genuine, passionate, and committed to the cause.
• Trusting, honest, transparent, and sincere.
• Fosters genuine relationships and connections.
• Inspires a shared vision.
• Empowers others.
• Excellent computer proficiency and technical aptitude.
• Excellent organizational and prioritization skills.
• Excellent attention to detail, accuracy.
• Ability to make accurate, timely decisions.

Market Range: L2 / 40 hours per week /Hybrid -3 days in office  

Salary Range: $94,525 - $141,788 (*Based on experience)  

Accepting applications until:  3/25/2026

Equal Opportunity Employer
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