Pharmacy Operations Manager

Pharmacy Operations Manager

Primary responsibility for this position is to assist the Regional Director in the day-to-day management of pharmacy operations under their respective region. This will include supporting various projects, implementations, staff training, process improvement support, and weekly productivity management for store operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supports day-to-day operations within an assigned specific region.
• Develops into a “power user” role in utilizing the pharmacy dispensing system.
• Interfaces with the Operations and IT Teams to support pharmacy needs and process improvement.
• Troubleshoots ad-hoc operational issues.
• Develops meeting agendas and leads calls as needed, ranging from weekly PIC calls to ad-hoc operations calls.
• Supports process improvement initiatives for new locations, developing SOPs and presenting during weekly PIC calls.
• Ensures deadlines for the project are met, and outcomes are achieved.
• Confers with management to gain knowledge of work situations which may require supplemental training for the staff of the new pharmacy, and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
• Reacts quickly to a range of issues, varying in complexity, and addresses them at the appropriate management level.
• Addresses escalated complaints and resolves issues in a timely manner.
• Investigates quality-related incidents, completing a thorough review of background and documents next steps in coordination with Regional Director of Pharmacy Operations.
• Conducts one-on-one training and process coaching sessions with pharmacy staff covering specified topics including but not limited to: NLRx, phone system, and pharmacy daily opening/closing.
• Makes process improvement suggestions for improving workflow procedures in the pharmacy.
• Performs duties in accordance with established SOPs and aligned with the core values of the company and in the best interest of our clients.

Education and Experience

Basic Qualifications:

• High School diploma or GED (required)
• Active, non‑expired license/registration issued by the State Board of Pharmacy in the candidate’s state of residence (required)
• Active Nationally Certified Pharmacy Technician (CPhT):  PTCB or NHA accepted. (required)
• Three (3) years of experience as a Pharmacy Technician (required) 
   

Preferred Qualifications:

• Five (5) years of experience as a Pharmacy Technician
• Multi-state licensure (IL, IN, CT, MO preferred)
• Specialty pharmacy experience 
• 340b experience 
• Excel and PowerPoint experience
   

Competencies

• Travel - Position requires at least 50% travel (occasionally may increase for short periods of time depending on business need).
• Performs other duties as assigned. Strong communication, interpersonal, and organizational skills.
• Project management skills.
• Cohesive team-building skills.
• Ability to assess process efficiency and implement process improvement.
• Ability to work both independently and collaboratively to achieve corporate initiatives.
• Able to adapt to change and support and promote others to adapt and embrace new ways of doing things.
• Communicates effectively with customers, referring physician staff, and colleagues/employees of the organization.
• Ability to interact and communicate with people over the phone, sometimes in stressful situations.
• Extremely detail-oriented and able to multi-task.
• Basic data entry and/or word processing skills.
• Ability to verify data input and correct errors.
• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Conveys empathy and understanding when handling customer service issues.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.

• Proficiency with workflow concepts relating to the practice and operation of a retail pharmacy.

  Compensation for this role is $65,000–$81,000 annually, plus eligibility for a 9% annual bonus.

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected]. 

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.