At Mednow, getting the right medication to the right patient at the right time comes down to logistics done well. We're a fast-growing mail-order pharmacy, and this role sits at the point where our operation meets the patient's door — coordinating every shipment out and being a friendly, reliable voice on the other end of the phone.
We're looking for someone organized and dependable who's as comfortable packing and dispatching a day's deliveries as they are calling a patient to follow up. It's a hands-on role with a real customer-service heart, in a modern, tech-driven pharmacy where your work is visible and valued.
What You Bring
Organized and reliable — you keep track of moving parts and things go out on time.
Strong communicator — clear, warm, and confident on the phone; patients feel looked after.
Comfortable with the hands-on side — on your feet during your shift, handling packages and shipping supplies (items are generally small and light).
Detail-oriented — accuracy matters when it's someone's medication and their personal information.
Eligible to work in Canada and able to pass a background check (this role handles medications and patient information).
Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment.
Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll).
A second language is always an asset with our patient base.
Must-haves
Nice-to-haves
This is a front-row seat in a growing health-tech pharmacy, where the logistics you run are the reason patients get their medications on time. If you're organized, dependable, and genuinely good with people, we'd like to meet you.
PLEASE NO AI IN THE APPLICATION ANSWERS — RESPONSES WILL BE SCREENED.
Skills Required
- Organized and reliable
- Strong communicator, confident and warm on the phone
- Comfortable with hands-on work (standing, handling packages and shipping supplies)
- Detail-oriented with accuracy handling medications and patient information
- Eligible to work in Canada
- Able to pass a background check
- Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment
- Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll)
- Second language
What We Do
Mednow is a Vancouver, British Columbia-based healthcare technology company and Canada's full-service online pharmacy. It operates a proprietary web and mobile application to facilitate the sale and distribution of prescription medications and provides fast advice from certified pharmacists through a digital-first environment, optimizing delivery through modern digital platforms and last-mile logistics.
