Job Advert: Pharmacy Channel Lead
Industry: Global Consumer Health Leader
Location: Based in Abidjan – Ivory Coast
Employment Type: Contracted with IQVIA
About the Role
Our client, a Global Consumer Health Leader, is seeking an experienced Pharmacy Channel Lead to drive the pharmacy channel strategy, elevate commercial performance, and ensure operational excellence. This role will lead and develop the pharmacy team, strengthen in‑store visibility, and optimize commercial initiatives across the pharmacy network.
The ideal candidate is a strong leader with deep knowledge of pharmacy operations, merchandising programs, and omnichannel engagement strategies.
Key Responsibilities
1. Team Leadership & Development
• Lead, coach, and mentor the pharmacy sales team to build capability and enhance performance
• Conduct regular training sessions on product knowledge and merchandising best practices
• Foster a culture of accountability, high performance, and continuous improvement
2. Channel Strategy & Execution
• Develop and implement pharmacy channel strategies aligned with business objectives
• Identify and prioritize pharmacy partners for merchandising and shelf‑rental programs
• Negotiate and manage shelf‑rental agreements with regular follow‑up to ensure compliance
3. Merchandising & Visibility
• Oversee pharmacy selection for merchandising initiatives
• Ensure consistent implementation of shelf‑rental programs in line with brand guidelines
• Monitor in‑store visibility, execution quality, and promotional activities
4. Performance Monitoring & KPIs
• Track and analyze key metrics including:
– Sales growth and revenue performance
– Shelf‑rental ROI and merchandising compliance
– Market penetration and pharmacy engagement
• Deliver regular performance reports with insights and actionable recommendations
• Implement corrective actions where performance gaps are identified
5. Planning & Follow‑Up
• Develop detailed action plans for all channel activities
• Ensure timely and effective execution of strategies and merchandising programs
• Maintain strong follow‑up systems to ensure accountability
6. Stakeholder Engagement
• Build strong relationships with pharmacy chains, distributors, and key decision-makers
• Serve as the primary point of contact for all pharmacy‑related initiatives
7. Omnichannel Implementation
• Execute omnichannel marketing activities targeting HCPs through:
– Face‑to‑face engagement
– Remote calls
– Email and WhatsApp
– Digital platforms (e.g., HHP)
– Promotional meetings, Lunch & Learns
• Drive increased pharmacist recommendation for assigned brands
• Ensure products are well displayed and merchandised in all pharmacy outlets
Required Qualifications
• Bachelor’s degree in Pharmacy, Life Sciences, Business, or related field (MBA or Pharmacist qualification preferred)
• 5+ years’ experience in pharmaceutical sales or channel management
• Proven leadership experience with the ability to coach and develop teams
• Strong planning, organizational, and follow‑up capabilities
• Experience with merchandising and shelf‑rental programs
• Excellent communication, negotiation, and analytical skills
• Knowledge of regulatory requirements and compliance standards
Key Competencies
• Leadership & Team Development
• Strategic Thinking & Execution
• Strong Planning & Follow‑Up
• Commercial Acumen & Negotiation
• Data‑Driven Decision Making
• Relationship Management
#LI-DNP #LI-CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Bachelor's degree in Pharmacy, Life Sciences, Business, or related field
- 5+ years' experience in pharmaceutical sales or channel management
- Proven leadership experience
- Experience with merchandising and shelf‑rental programs
- Excellent communication, negotiation, and analytical skills
- Knowledge of regulatory requirements and compliance standards
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
